Karen Luo

Experience

• 

  RBC

  Sept 1999 - May 2005

  Financial Advisor
• 

  TELUS

  Jun 2005 - Jan 2018

  - Project: leading and implementing transition of WFM software from eWorkforce to IEX. In depth involvement in vendor communication, project kick off, project charter, scope, and schedule planning, resource allocation, analytical support, implementation, and continuous improvement of the project and processes- Successful completion of the TELUS Leadership Develop Program – a core-training program for identified candidates who are ready to be developed into leadership roles. - Perform duties as acting team manager, evaluate peer performance and provide guidance and coaching to close performance gaps and ensure continuous improvement within the team- Work in partnership with stakeholders to identify areas of opportunity for operational efficiencies Mostrar menos

  • Business Analyst Resource Planning & Optimization

    May 2011 - Jan 2018

  • Business Analyst Call Center Reporting

    Jul 2008 - Jan 2011

  • Real Time Management Analyst

    Jun 2005 - Jun 2008
• 

  Workplace Safety and Insurance Board (WSIB)

  Jan 2018 - now

  Project Management Support- Create, maintain relationships and collaborate with multiple teams and stakeholders - Manage & track milestones and provided performance status - Identifying and evaluating current and future change requirements- Conducing problem solving analysis and impact assessments- Manage and execute to ensure successful implementation of the project and positive adoption by internal & external customers and stakeholders- Utilizing project management methodologies to ensure that projects are delivered on time, on budget and that they also adhere to high quality standardsDigital Program Support - Monitor on-going and manage business initiatives to ensure that they are in line with WSVI strategic goals- Identify progress towards achieving various initiatives- Work collaboratively with business partners to identify improvement opportunities and to develop solutions to address identified issues- Provide recommendations and implement solutions to aid in closing any progress gaps Mostrar menos Project Management Support (WFM Support Implementation)- Successfully led and implemented WFM support to the Health Care Payment Clerk & Eligibility Adjudicator- In depth involvement in project kick off, timeline planning, analytical support, implementation, and continuous improvement of the project and processes - Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Focus on schedule, scope, risk and change management- Manage changes to the project scope and schedule- Create and maintain relationships with internal groups and stakeholders- Ensure within scope and on-time delivery of the project Project Management Support (WFM Standardization): leading, creating and implementing the new standardized WFM short & long-term planning decks. In depth involvement in change management, transition planning and final product implementationManaging, motivating, and leading teams for running successful business process operations to achieve service levels for both internal and external customersSupporting CSR, Travel Office, Health Care Payment Clerk & Eligibility Adjudicator in forecasting and planning- Business analysis and performance management- Operation management- Relationship development- Multi-channel workforce management Mostrar menos

  • Program Associate

    Feb 2022 - now

  • Senior Workforce Analyst

    Jul 2019 - Feb 2022

  • Workforce Analyst

    Jan 2018 - Jun 2019