Greg Corley

Experience

• 

  STAPLES Canada

  Jan 2006 - Aug 2008

  Senior Technology Consultant

  o Supervise staff consisting of both full time and part time employees to ensure that they are performing their duties accurately and in a timely manner o Aid customers in making informed decisions when purchasing technology for their home or businesso Troubleshoot and repair a variety of hardware and software issueso Assist customers with technical problems in a fast paced environmento Provide associates with the knowledge to effectively sell technology services

• 

  City of Kawartha Lakes

  Aug 2008 - now

  • Plan, design, develop and support the technical infrastructure• Plan, develop, implement, monitor and manage server infrastructure and systems to ensure high levels of availability and security of the supported business systems• Plan, develop, implement, monitor and manage centralized storage subsystems to ensure high levels of data availability• Establish and provide security and backup of corporate data• Plan, develop, implement, monitor and manage Local and Wide Area Networks (LAN/WAN) and their related software, hardware devices and communication infrastructure for data and voice communications• Provide higher-tier, escalated support for the City’s IT technical support staff• Provide subject matter expertise and leadership to business units and project teams to identify, acquire, implement and maintain appropriate technology• Recommend appropriate infrastructure and security standards to the Supervisor of Network Services and Client Support• Recommend and/or evaluate technology purchase requirements to the Supervisor of Network Services and Client Support• Coordinate service and support with external providers• Regular travel to various work locations is required to fulfill the job duties of the position• Perform other related duties as assigned Show less • Employ active listening skills to ensure an accurate shared understanding of client needs, skilled at providing both verbal and written technical support and guidance • Support and maintain municipal financial application (iCity) • Monitor SQL server for degradation and respond quickly to requests for technical assistance• Liaise with financial software vendor to facilitate program enhancements and modifications • Actively engage in process improvement deploying strong organization and time allocation skills• Authorize and entrusted to create and set up file permissions Show less o Troubleshoot and repair a variety of hardware and software issueso Assist internal staff with technical support requests in a timely mannero Provide onsite technical support throughout the City of Kawartha Lakeso Maintain hardware and software inventory in Service Desk Database Softwareo Create and remove network accounts as requiredo Install, troubleshoot and repair various issues with the communications systems. Including, but not limited to, software programming, hardware installation and telecommunications cablingo Support A/V equipment including multimedia projectors and smartboards Show less

  • Network and Systems Administrator

    May 2016 - now

  • Information Technology - Technician # 3

    Jul 2015 - May 2016

  • Information Technology - Technician # 2

    Feb 2015 - Jul 2015

  • Information Technology - Technician # 1

    Aug 2008 - Feb 2015