Cindy Chau

Experience

• 

  Circus Circus Reno

  Oct 1999 - May 2002

  Midway Game Operator & Stocker

  Reporting Supervisor: Denise Charpentier or William NehringMoney handling, inventory, stocking, customer service.

• 

  Macy's

  May 2002 - Jan 2004

  Men's Specialist

  Reporting Supervisor: Jacob StonerMerchandise, Nautica men's specialist, Tommy Hilfiger men's specialist, Young Men's specialist, sales

• 

  Circus Circus Reno

  Nov 2003 - May 2005

  Food and Beverage Cashier

  Money handling, server, bus person, barista

• 

  Nine West Group

  Sept 2005 - Feb 2006

  Sales Representative

  Key holder, sales, merchandising

• 

  Mandalay Bay Resort and Casino

  Dec 2005 - Jan 2007

  Player’s Card Representative

  Reporting Supervisor: Chad HullEstablished long-term relationships with VIP guests.Creating new accounts.Casino promotions.

• 

  Ashley Furniture Homestores

  Jan 2011 - Sept 2011

  Office Assistant

  Reporting Supervisor: Julie ThompsonAnswered phones and processed invoices.Inspected inventory before shipment or delivery.Worked with sales team on efforts to increase sales.

• 

  Silver Legacy Resort Casino

  Sept 2011 - Mar 2020

  Reporting Supervisor: Samantha Coombs.End: 03/11/2020Supervise front desk operations staff.Hired & trained staff & monitors their performance.Prepared weekly employee schedules. Reporting Supervisor: Samantha Coombs.Established long-term relationships with VIP guests.Worked with marketing team on efforts to increase VIP guest bookings.Assisted with new hire training sessions. Reporting Supervisor: Sandy Gaines.Supervised front desk operations staff and worked to resolve staff issues.Resolved conflicts in a professional courteous manner.Interacted with guests and sought feedback. Reporting Supervisor: Caleb Dixon, Karry Banner, Monica Vasquez, Mitch France, Shawna Woodward.Front Office Manager: Sandy GainesScheduled bookings and checked guests in and out of hotel.Answered phones and responded to email inquires.Processed invoices and assisted with guest payment issues.Responded to guest complaints. Reporting Supervisor: Caleb Dixon, Karry Banner, Monica Vasquez, Mitch France, Shawna Woodward.Front Office Manager: Sandy GainesDirector: Jean-Pierre PatayChecked guests in and out of hotel.Answered phones and customer requests.Processed invoice and assisted with guest payment issues. Reporting Supervisor: Stacy JohnsonHire Date: 09/27/2011Promoting the players card & creating accounts.

  • Front Desk Shift Manager

    Oct 2018 - Mar 2020

  • VIP Supervisor

    Sept 2017 - Oct 2018

  • Front Desk Shift Manager

    Aug 2014 - Sept 2017

  • Rackclerk

    Jul 2013 - Aug 2014

  • Front Desk Agent

    Jan 2013 - Jul 2013

  • One Club Representative

    Sept 2011 - Jan 2013
• 

  Nevada Restaurant Services, Inc.

  Mar 2020 - now

  • Store Manager

    Apr 2022 - now

  • Assistant Store Manager

    Mar 2020 - Apr 2022