Seth Conway

Experience

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  Jungle Trek

  Mar 2020 - Aug 2021

  Youth Lead

  Developed and implemented safety protocols, assisting in staff placement and workflow organization before the business opened.Engaged with children and families, addressing concerns, providing encouragement, and fostering a supportive environment.Communicated safety procedures and facility rules to both children and parents to reinforce a culture of responsibility and awareness.Coordinated birthday parties and special events which created a fun, structured, and secure experience.

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  Torchy's Tacos

  Sept 2021 - Dec 2023

  FOH, BOH

  Trained and mentored new team members so that they understood job responsibilities and contributed to smooth operations.Coordinated and managed workflow during high-traffic periods and collaborated with staff to maintain efficiency.Handled order fulfillment and logistics to execute accurate and timely delivery for dine-in, takeout, and third-party orders.Maintained organization and quality control in food preparation, inventory management, and order packaging.Upheld high standards of cleanliness and workplace safety, allowing for a well-maintained and welcoming environment. Show less

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  City of Austin

  Dec 2023 - now

  Activity Specialist (Office Attendant)

  Lead and facilitate activities for children ages 5-12 in the after-school program, including reading, arts and crafts, and group games, fostering a positive and engaging environment.Plan and organize program activities, making sure they run smooth and align with youth development goals.Communicate City of Austin policies and procedures to parents and participants in order to provide clarity on program guidelines and expectations.Manage front desk operations, overseeing child pick-up procedures, answering phone calls, and assisting parents and community members.Provide excellent customer service to visitors, community members, parents, and participants.Perform administrative tasks using RecTrac, including program registration, payment processing, sending invoices, collecting waivers, and enrollment reporting.Create schedules, calendars, posters, signs, and organizational charts.Organize financial records, forms, and participant data to maintain accuracy and compliance with city policies. Show less