Jeff Leszczynski, PMP

Experience

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  Milwaukee Journal Sentinel

  Jan 1990 - Apr 1995

  Assistant District Sales Manager

  Assisted District Sales Managers at various Southern Milwaukee County locations with daily distribution of newspapers. Oversaw workers assembling newspaper components for Sunday delivery, and worked with carriers to increase their profitability. Helped oversee 120 carriers at peak.

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  American Serb Memorial Hall

  Aug 1995 - Jul 1998

  Building Operations Manager

  Managed daily operations of building, consisting of set-up and cleaning for event functions, maintaining and ordering dry goods and linens, HR functions for staff, assisted other managers during banquets. Oversaw 25 people at peak

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  BNY Clearing Services L.L.C.

  Apr 1999 - May 2001

  Supervisor, Incoming Securities

  Supervised small department dealing in receiving customer's stock certificates, and placing them into correct internal positions for handling. Oversaw 6 employees at peak.

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  Countrywide Home Loans

  Apr 2002 - May 2008

  Production Coordinator

  Assisted the Branch Manager and Area Sales Manager with day-to-day operations of the branch. Served as liasion between Countrywide and prospective brokers wishing to do business. Also served as Point of Contact for all technical issues within the branch.

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  Quest CE

  Oct 2009 - May 2014

  Maintained IT infrastructure components, including software, servers, networking, and security measures, delivering uptime of over 99.999%.Implemented Spiceworks ticketing system for tracking employees' technical issues, and handled top-tier issues, remedying issues within 24 hours. Assisting VP of IT with daily technology issues. Working with Microsoft Server, XP and Win7 OS, Adobe and SQL suites

  • Systems Administrator

    Feb 2012 - May 2014

  • IT Support - Level 1

    Oct 2009 - Feb 2012
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  The Marek Group

  Jun 2014 - Aug 2014

  Systems Support Technician

  Assisted office of Sales Professionals with upgrades of systems from XP to Windows 7. Also helped with software and technical support.

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  Aurora Health Care

  Aug 2014 - May 2019

  Data Network Specialist

  Offered technical support to customers via phone, email and in-person, maintaining a customer satisfaction rate of 98%.

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  Advocate Aurora Health

  May 2019 - Mar 2022

  Technical Support Administrator

  Collaborated with project managers on 7 projects, resolving 96% of project blockers within 24 hours or less.Produced detailed hardware installation plan through Microsoft Excel, reducing deployment time lags by 32%.Coordinated within a team of 6 technical support administrators, each leading teams of 4-6 contractors, lowering the average hardware installation time by 45%.Delivered 97% of projects within scheduling constraints, boosting caregiver/teammate satisfaction and decreasing 12% of project extension requests. Show less

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  Elevity

  Nov 2022 - Nov 2023

  IT Project Coordinator

  Facilitated 16 client meetings per week.Boosted meeting productivity by 29% by implementing streamlined processes and clear action item tracking.Achieved an average project completion rate of 96% within the established timeline.Achieved an average customer satisfaction rating of 96% through prompt and courteous resolution of customer inquiries and concerns.Collaborated with team members through Microsoft Teams reducing response time by 22%.

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  CIBMTR (Center for International Blood & Marrow Transplant Research)

  Jun 2024 - Dec 2024

  Data Capture Project Manager

  Managing the Data Capture process for Summer 2025 OMB Submission. Host Webinar series and confirm completion of work. Schedule work based upon milestones and completion dates. Working with staff from both the Medical College of Wisconsin and NMDP, using existing project methodologies and implementing Asana into the work environment.