Henk Van Der Eng

Experience

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  Westinghouse Electrotechnniek en Instrumentatie B.V.

  Jan 1980 - Jan 1983

  Electrical Engineer

  ● Assemble automation systems. ● Testing systems, equipment and PLC systems.● Installation of new systems, performing maintenance jobs and fixing problems on site at location of customer.● Travelled to Kuwait on my own to perform updates at a water desalination plant. Fixed a local problem with required equipment. The update was performed successfully.

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  Getronics PinkRoccade

  Jan 1983 - Jan 1988

  Technical Specialist

  ● Repair broken printers and data communication equipment in the workshop. ● Testing equipment which return to a customer or will be used as backup for the Field Service.● Visited customers as Field Engineer to fix problems on site.● Learned a lot in handling customers and cooperation with colleagues to solve failures.

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  ING Bank

  Jan 1988 - Dec 2014

  ● As Change Manager responsible for the Financial Markets NL (ITIL) Change Management Process. Achieving the process goals by attention to the collaborator (human driven) and the result (result driven) ● Teamplayer in the Major Incident Management team. Managing and participating the MIM standby calendar ● Teamplayer in the Security Team. Receiving KPI results (and evidence) from the support- and project teams and make it visible in a Security Dashboard overview.● Managing and coaching (communication with humor, connection and power of persuasion) the team participants of the support- and project teams, who are responsible for the planning, coordination, testing, implementation of changes and the maintenance on their application environment. ● Achieving process improvements. After a thorough analysis, in cooperation with the participants, realizing the improvements and optimize the process. Regular reviews to keep control.● Participation in team meetings. By deploying analytic skills and power of persuasion, goals and people will be connected. Seeing through and thinking along achieve results including proper planning and a correct control.● Control on goals and results of the teams. By delegation of responsibilities results and commitment are achieved. Taking care for good quality and continuity. ● Introduction of a new way of work: Agile, Scrum. Show less ● Successful transition to new process tool HPSC. Support and accompaniment to the involved teams. ● Aspire a uniform way of work within the divers domains of ING.● Focus on Change Management. Increase the participation of the cross border domains like London, Singapore, New York, Brussels to increase cooperation and communication in the process. ● Creation and distribution of the Change Calendars by Intranet links. ● Linking of Change Management with Configuration Management: up-to-date CMDB,● Participation in the Major Incident Process. 7x24 uur Single Point Of Contact for incidents with high impact. Support and contact person during the problem analysis. After fixing the problem report to everyone involved to communicate the problem cause, impact en resolution. ● Assistant Incident Manager. Support to involved teams and creation of the Incident week- and month reports. ● Making analysis on process problems. Making an improvement proposal and communicate this to everyone involved. Rollout of the improvement after acceptation by the participants. Show less ● Bringing live a new process tool ARS for managing the ITIL processes Change, Incident, Problem and Configuration Management.● Support the involved teams in using the new tool to receive commitment in using the tool properly as expected. ● Chairman Change Advisory Board. Together with the team participants checking the new change requests with the acceptation criteria to judge the planned changes and to reject planned changes in case objections are in place. ● Manage Emergency Change Procedure. Checking urgent management approved changes and give approval excluding official CAB approval. Communication approved emergency changes to involved teams.● Delivery of monthly KPI Incident- en Change Management reports. ● Resolving issues and conflicts with the change process. Show less

  • Senior Consultant - ITIL Service Manager

    Jan 2009 - Dec 2014

  • IT Service Manager Financial Markets

    Jan 2004 - Jan 2009

  • Change Manager ING Barings

    Jan 1997 - Jan 2004

  • Change Manager ING Computer Centre

    Jul 1989 - Jan 1997

  • Detachment NMB

    Jan 1988 - Jul 1989
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  Nationale Vereniging de Zonnebloem

  Jan 2015 - now

  Volunteer

  Volunteer at National Association the Zonnebloem. In the role of Head Holiday responsible to make the Zonnebloem holiday a success. - Guarantee the welfare of the guests, - Paying attention that the general volunteers and caretakers are performing their job and responsibilities properly, - Organizing of regular evaluation meetings with the volunteers and caretakers to answer their questions and to solve problems or conflicts, - Organizing holiday activities during the day and in the evening, - Taking care of a proper welcome at the day of arrival and a proper goodbye (transport/luggage) at the day of departure. Show less

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  Viattence - De zorg en ondersteuning die u wenst!

  Aug 2016 - Sept 2017

  Volunteer

  Working as volunteer at Viattence Epe. - Performing administrative support of Head Welfare, - Member of the volunteer soundboard group. - Supporter in nursing home Nieuwe Antoniehof where I took care for the food and drinks of the (mostly demented) inhabitants, cooking lunch, talking, playing games with the inhabitants, making a walk with inhabitants to the local market and supporting the delivery of the orders for the kitchen.

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  I-SEC International Security

  Apr 2018 - now

  Safty and Security

  Responsible voor Safety and Security at Airport Schiphol, Amsterdam:Reception of leaving passengers, x-ray control of the luggage, body search of the passengers and visitation of the hand luggage.