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Michal Dybala

Michal Dybala

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location of Michal DybalaPoland

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  • Timeline

  • About me

    Customer Project Manager at Cisco

  • Education

    • Uniwersytet Śląski w Katowicach

      1999 - 2004
      Master’s Degree Best grade

  • Experience

    • Capgemini

      Apr 2007 - Aug 2018

      ITIL v3 2011 processes implementations and/or transformations, ITSM data migrations, business analysis, SRM implementations, etc. ITIL v3 2011 processes transformations, ITSM data migrations, business analysis, SRM implementations, etc. Team Lead for Global Change Management team (20+ Change Managers) for BP. Also responsible for organizing and transitioning the service from CG Poland to BP Kuala Lumpur (including onsite trainings for KL staff, etc.). - Change Manager & Senior Change Manager for many important Customers- Coordinating/leading role in Change Management Team First Line SD Agent for the Customers located in United Kingdom

      • Senior IT Service Management Consultant

        Jan 2016 - Aug 2018

      • IT Service Management Consultant

        Mar 2014 - Jan 2016

      • Global Change Management Team Lead

        Jul 2013 - Mar 2014

      • Senior Change Manager

        Dec 2007 - Jun 2013

      • Service Desk Analyst

        Apr 2007 - Nov 2007

    • Cisco

      Aug 2018 - now

      • Customer Project Manager

        Aug 2021 - now

      • Customer Project Manager (Change Management)

        Aug 2018 - Feb 2022

  • Licenses & Certifications

    • ITIL® Intermediate Certificate in IT Service Transition

      AXELOS Global Best Practice
      Sept 2017

    • ITIL® Intermediate Certificate in IT Continual Service Improvement

      AXELOS Global Best Practice
      Nov 2013

    • ITIL® Certificate in Managing Across the Lifecycle (MALC)

      AXELOS Global Best Practice
      Feb 2020

    • PRINCE2® 6th Edition Foundation in Project Management

      AXELOS Global Best Practice
      May 2021

    • ITIL® Intermediate Certificate in IT Service Design

      AXELOS Global Best Practice
      Oct 2018

    • ITIL® Intermediate Certificate in IT Planning, Protection and Optimization

      AXELOS Global Best Practice
      Dec 2015

    • Organizational Change Management (2015) Foundation

      APMG International
      May 2020

    • ITIL® Expert Certificate in IT Service Management

      AXELOS Global Best Practice
      Feb 2020

    • ITIL® Intermediate Certificate in IT Operational Support and Analysis

      AXELOS Global Best Practice
      Dec 2014

    • ITIL® v3 Foundation Certificate

      EXIN
      Jul 2009

  • Honors & Awards

    • Awarded to Michal Dybala
      Rector's Scholarship for The Best Students for Good Results University of Silesia 2002