Shanthi Vijayan

Experience

• 

  HSBC

  Feb 2003 - Mar 2004

  Assistant Manager Training
• 

  HSBC

  Jan 2005 - now

  Career Summary13 years in operations, running multiple functions and managing large teams ,leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions.Experience of managing large teams (700+FTE) with diverse skills operating 24 X7 covering multiple countries and regionso Lead the definition and deployment of the Target Operational Model for a particular site and oversee the payment operations for this site within Payments Business Service. o drive true end to end consistency of operational design (TOM) for each function aligned with business requirementso improve efficiencies through standardisation and leveraging global systemso provide cost transparency and reduction o improved risk management and control consistency at site level o enhance people development and career path opportunities o Drive improvements in overall cost and quality for the Payments Services by working with onshore functional leads, production management, change delivery teams onshore and offshore, metrics team and multiple Global Service Centre stakeholders across Global Payments Sites. o Increase employee utilization ,productivity and reduce direct cost o Year on year sustainable saves by incorporating continuous process improvement through streamlining reviews, change and cost reduction strategies Show less

  • Site Head - VP Payments Operations GSC Malaysia

    Feb 2010 - now

  • AVP Operations

    Jan 2005 - Jan 2010
• 

  Global Operations, HSBC Operations, Services and Technology (HOST)

  Mar 2017 - now

  Vice President, Site Lead - Financial Crime Risk Operations, GSC Malaysia

  Leads the site FCC operations with support from AVPOs, Managers, AMOs and operational specialists. Responsible to implement effective controls to ensure adherence to procedures & other Business specific regulations. Lead & Manage On-going process improvement initiatives to drive performance on quality, efficiency, cost, and risk-related targets. Key part of role is to ensure productivity of team and management of workload, escalating issues and working with Head of FCC Operations and other Business Support functionsSupports business initiatives without compromising standards of compliance risk and internal control Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency. Ensure quality and productivity standards are maintained whilst coping with staff turnoverExhibit teamwork with other sites to permit a seamless handling of quality activity in the eyes of business partners Responsible to implement effective controls to ensure adherence to procedures & other Business specific regulations. To Identify, help design and Implement & On-going process improvement initiatives to drive performance on quality, efficiency, cost, and risk-related targets Show less