Ryan Johnston

Experience

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  Domino's

  Feb 2009 - Dec 2017

  Assistant Store Manager
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  Caesars Interactive Entertainment Inc.

  Feb 2012 - Jun 2014

  Customer Service Specialist
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  Wells Fargo

  Aug 2014 - May 2015

  Call Center Consultant
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  New Orleans Private Patrol Service,Inc.

  May 2015 - Feb 2016

  Security Professional
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  U.S. Security Associates, Inc.

  Mar 2016 - May 2017

  Security Administrator
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  Anthropomorphic Arts and Education (501c3)

  Jan 2017 - Mar 2024

  I undertake the responsibility of ensuring seamless operations and effective communication among the leadership team. My duties encompass managing executive schedules, preparing meeting agendas, and maintaining meticulous records to track vital decisions and action items. Additionally, I serve as the primary point of contact for convention inquiries, handle correspondence professionally, and collaborate closely with the directors to maintain consistent messaging. This multifaceted role highlights my organizational proficiency, discretion in handling confidential information, and expertise in utilizing digital tools.Simultaneously, as the Marketing Director for the same organization, I am tasked with devising and executing comprehensive marketing strategies. This includes managing the convention's website and social media platforms, creating engaging content, and fostering community engagement. I also cultivate relationships with media outlets, influencers, and potential partners to expand the convention's reach. Through creative advertising campaigns and consistent branding, I aim to promote the convention effectively. These roles demonstrate my passion for event management and marketing, creative abilities, and unwavering commitment to making the convention a resounding success. Show less Oversee day-to-day management of campaigns and ensure brand consistencyFacilitate scaling brand and company awareness through various social media channelsWork with brand to create and implement social media strategies monthlyEnsure brand consistency in copy through tone, voice and terminologySupervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experienceCreate actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Telegram, Mastodon and BlogEnsure progress on all platforms by using analytical tools such as Google Analytics and othersOversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives Show less Coordinate the logistics of numerous services, including: guest volunteer, & panelist check-ins, lost and found services, information desk services, office organization, and AV services during conventions.Demonstrate effective communication skills.Participate in the Convention Operation Staff (ConOps) hiring and training process.Track and communicate various forms of customer feedback to understand overall breakdowns and hidden dissatisfies. Act as a role model (upbeat and positive) and present oneself as a credit to AAE, and encourage others to do the same Read and translate Event Specs into work schedules and work orders for ConOps staff. Show less

  • Executive Secretary & Marketing Director

    Jan 2023 - Mar 2024

  • Social Media Lead (Volunteer)

    Jan 2021 - Jan 2023

  • Convention Operations (ConOps) Lead (Volunteer)

    Jan 2017 - Jan 2021
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  Southwest Answering Service

  May 2017 - May 2018

  Customer Care Representative

  Alarm Dispatcher / Answering Service Agent

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  Citizant

  Mar 2018 - Aug 2018

  Credentialing Specialist

  Federal Contractor for Internal Revenue Service.

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  Internal Revenue Service

  Aug 2018 - Oct 2019

  Tax Examining Technician

  Federal 1040 Tax Examiner

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  Allied Universal

  Dec 2019 - Sept 2020

  Field Supervisor
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  Dignity Health

  Sept 2020 - Sept 2023

  • Patient Service Representative

    Jan 2022 - Sept 2023

  • Public Safety Officer

    Sept 2020 - Jan 2022
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  Caltrans

  Jul 2023 - now

  Personnel Specialist
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  Anthromorphic Arts and Education

  Jan 2024 - now

  Vice Chairman