Jethin Jose

Jethin Jose

Front office Trainee

Followers of Jethin Jose144 followers
location of Jethin JosePune, Maharashtra, India

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  • Timeline

  • About me

    Assistant Quality Manager - Travel | Sabre | Amadeus | GDS | Quality Management | Lean | Power BI | MS Excel

  • Education

    • Mount Carmel Convent, Shahabad

      -
    • Cenneys Institute of Hotel Management, Salem, TN.

      2009 - 2012
      Diploma in Hotel Management & Catering Science Hotel, Motel, and Restaurant Management

      Activities and Societies: National Certificate in Modular Employable Skills by Ministry of Labour and Employment, GOVERNMENT OF INDIA (ASSITANT COOK) National Certificate in Modular Employable Skills by Ministry of Labour and Employment, GOVERNMENT OF INDIA (Bell Boy) Participated in National Level Carving Carnival 2010 Workshop held at Cenney’s Institute of Hotel Management, Salem.

    • Sikkim Manipal University - Distance Education

      2014 - 2017
      Bachelor of Business Administration (BBA) Business Administration and Management, General
  • Experience

    • Hotel Lemon Tree

      Oct 2010 - Mar 2011
      Front office Trainee

      Handling Check-in & Check-out, C-form, Bell desk, Back office works, Front office Inventory, Cash Handover .Attending Guest for services.

    • Hotel Joys Palace

      Jun 2013 - Jan 2014
      Front office Supervisor

      Supervise Reception & Travel desk.Allotment of Rooms for guest arrivals of the day.Training fresher candidates.Managing Check-in & Check-out.Taking Reservation & handling mails.

    • SAP Concur

      Jun 2014 - Jul 2015
      Officer Process 1

      Responsible for Ticketing PNRs which has been created through American Airlines website Responsible for processing Exchanges, Refunds, Revalidations & Rejects for American Airline customers.Handling outbound calls (credit card verification with Banks)

    • WNS

      Sept 2015 - Jul 2023

      CORE DUTIES & RESPONSIBILITIES:• Build queries using Nexidia tool using speech analytics to identify issues impacting business and develop solutions to resolve.• Identify, Analyse and resolve agent errors.• Identify Retail Loss Analysis and create metrics/reports on the same.• Determine the losses occured due to Airline Debit Memo.• Handle escalations from customers and client.• Proactively identify ways to improve process and techniques• Brainstorm and train agents for process improvement.SKILLSET:• Team management• Proficient in Sabre and Amadeus - GDS• Retail Loss Analysis• Training Show less

      • Assistant Manager - Quality

        Apr 2019 - Jul 2023
      • Lead Quality Analyst

        Jan 2017 - Mar 2019
      • Senior Associate

        Sept 2015 - Dec 2016
  • Licenses & Certifications

    • Foundation in Travel and Tourism

      International Air Transport Association (IATA)