Alan Chapman

Experience

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  American Express

  Jan 1999 - Jan 2002

  Marketing Program Manager – Retention and Loyalty Created a $1MM Business Case and executed a Project plan to test customer relationship software modeling capabilities in a call center environment, which increased revenue per sale by 7 %.Negotiated and implemented a program policy change with call center management that increased offers by 22%.Developed and managed a three-stage plan to improve customer targeting for the Customer Focused Sales (CFS) program.Drove the research, analysis and decision-making on cross sell activities across new platforms and channels.Increased Balance Transfers by $8.5M by using response models.Senior Marketing Analyst – Retention and Loyalty Developed and executed a $1.2MM Business Case to expand the CFS marketing program into new acquisition channels.Developed and implemented new training, which increased offer rates from 40% to 58%, and call handling rates by 20%.Created a Business Case that Reduced costs by 20% as a result of migrating the business to one vendor.Managed new product launches and tested newsletter offers to Card members. Marketing Analyst – Retention and Loyalty Reported on Financial results and performance on the CFS Channel.Created and managed $10MM budgets for CFS Channel.Communicated to the CFS team and departments throughout Consumer Card Service Group.Helped improve the forecasting ability of CFS model by testing and validating the assumptions. Associate - New Product & Services DevelopmentResearched and analyzed competitors reward programs in the airline, hotel and retail industries.Compiled and analyzed redemption behavior of Membership Rewards enrollees for non-travel rewards strategy.Prioritized and scheduled calendars produce presentations.Processed and reconciled expense reports Show less

  • Marketing Manager

    Feb 1997 - Jan 2002

  • marketing

    Jan 1999 - Jan 2001
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  Synapse Group Inc.

  Jan 2003 - Mar 2004

  Manager, Marketing Analytics

  Managed and supervised analytical team to be proactive and influential team players in acquisition channels.Developed and managed the direct mail response model and selected magazines for all campaigns and test campaigns. Analyzed magazine offers across all acquisition channels for Publisher sales goals.Created a web-reporting tool using multiple software packages that allowed Account Executives to see results and forecasts daily.Streamlined expense reporting process with internal programmers, which reduced cycle time to 15 minutes Show less

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  UBS (Bahamas) Ltd

  Oct 2005 - Jul 2010

  Approve loan requests for operating/non-operating companies and communicate decisions effectively with the Front Office.Identify and quantify credit and market risks and implement measures aimed at minimizing them.Communicate risk mitigation strategies to senior management.Demonstrate a broad knowledge of UBS's Risk Management and Control Principles, Group Credit Policy Framework and other relevant credit directives.Solid understanding of Lombard loans, banking products, FX trading, and Exchange Traded Derivatives.Comprehensive knowledge of portfolio theory, value at risk, and stress methodologies. Show less Evaluated counterparty credit-worthiness for equity, fixed income and foreign exchange strategies.Conducted due diligence on existing and potential hedge funds and High Net Worth Individuals.Prepared written counter-party annual reviews/credit proposals for submission and presentation to management.Evaluated transactional risks associated with various trading activities across the fixed income, equities and foreign exchange business groups and liaise with traders, salespeople, operations, compliance and legal areas.Negotiated legal covenants for ISDAs and Credit Support Annexes.Served as in-house credit lead for High Net Worth Individuals applying for credit facilities. Show less Evaluate counterparty credit-worthiness for equity, fixed income and foreign exchange strategies.Prepared written counter-party annual reviews/credit proposals for submission and presentation to management.Translated the global business unit requirements and supported the IT team in the build, configuration and implementation of a new credit database application.Analyzed and sourced data requirements for the credit database within Credit Risk Control and vendors.Communicated requirements to development team and coordinated end user testing and implementation Show less

  • Credit Officer

    Jan 2009 - Jul 2010

  • Associate Director, Analyst, Hedge Funds

    Jul 2006 - Dec 2008

  • Business Analyst/Contractor

    Oct 2005 - Jun 2006
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  Credit Suisse Securities (USA) LLC

  Jul 2010 - Feb 2013

  Vice President, Credit Risk Management, Private Bank

  Evaluated counterparty credit-worthiness based on counterparty structure, financials and collateral risk characteristics to approve loan requests and trading facilities.Partner with Bank Lending Group, Solution Partners and Front Office on UHNW new business and structuring of deals to meet the risk appetite of the Bank.Sound product understanding for all OTC derivatives, securities financing products, exchange traded derivatives and structured transactions as well as the concept of measuring its transactional risk.Negotiated legal covenants for ISDAs and Credit Support Annexes.Comprehensive knowledge of portfolio theory, value at risk, and stress methodologies. Show less

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  Barclays Wealth and Investment Management

  May 2013 - Dec 2015

  Manage the structuring and origination of standard, and non-standard securities facilities.Underwrite lending transactions in accordance with Barclays Credit Risk policies and make pricing decisions that are in line with the risk weighted thresholds.Partner with Regional Managers to build the profile of credit in Branches and deliver revenue to maximize profitability across credit products.Act as an advisor to the Investment Representatives and collaborate across product businesses and jurisdictions to provide integrated solutions to clients.Coordinate the legal and documentation aspects of a post sanctioned credit including interfacing with outside counsel, loan operations and other third parties. Show less Evaluated High Net Worth credit-worthiness based on counterparty structure, financials and collateral risk characteristics to approve loan requests and trading facilities.Partnered with Credit Products and Capital Markets Distribution team on UHNW new business and structuring of deals to meet the risk appetite of the Bank.Sound product understanding for all OTC derivatives, securities financing products, exchange traded derivatives and structured transactions as well as the concept of measuring its transactional risk.Negotiated legal covenants for ISDAs and Credit Support Annexes. Show less

  • Vice President, Credit Products

    Jan 2015 - Dec 2015

  • Vice President, Credit Officer

    May 2013 - Dec 2014
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  Stifel Bank & Trust

  Dec 2015 - Mar 2017

  Vice President, Commercial Lending, Custom Credit

  Managed the origination and structuring of various Credit facilities - securities, real estate and unsecured.Underwrote lending transactions in accordance with Credit Risk policies and made pricing decisions that were are in line with the risk weighted thresholds.Partnered with Regional Managers to build the profile of credit in Branches and deliver revenue to maximize profitability across credit products.Acted as an advisor to the Investment Representatives and collaborate across product businesses and jurisdictions to provide integrated solutions to clients.Coordinated the legal and documentation aspects of a post sanctioned credit including interfacing with outside counsel, loan operations and other third parties. Show less

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  UBS

  May 2017 - now

  Develop relationships with new and existing Financial Advisors, and customers through cross-sell of bank products to meet customer needs. Underwrite complex lending transactions for Ultra High Net Worth clients utilizing various collateral types and unsecured lending.Demonstrate a broad knowledge of UBS's Risk Management and Control Principles, Group Credit Policy Framework and other relevant credit directives.Product lead for Hedge Fund Lending Platform.Sound product understanding for OTC derivatives, securities financing products, exchange traded derivatives and structured transactions. Show less Responsible for two legal entities with $10 billion in exposure across three product types in addition to managing three Credit Officers.Evaluated counterparty credit-worthiness based on counterparty structure, financials and collateral risk characteristics to approve or recommend Lombard, unsecured, and trading facilities.Demonstrated a broad knowledge of UBS's Risk Management and Control Principles, Group Credit Policy Framework and other relevant credit directives.Sound product understanding for OTC derivatives, securities financing products, exchange traded derivatives and structured transactions. Show less

  • Executive Director

    Apr 2022 - now

  • Executive Director

    Mar 2019 - Apr 2022

  • Director

    May 2017 - Mar 2019