
Brandi Bergstresser

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About me
Life Operations Manager at Advisors Excel
Education

Fort Hays State University
1995 - 1998Bachelor of Arts - BA Communication, General 3.49Activities and Societies: Delta Zeta Sorority, Panhellenic Council Emphasis in Leadership Studies
Experience

Advisors Excel
Nov 2012 - nowDevelop and maintain carrier and vendor relationships and manage escalated issues and exception requests as needed. Assist in the training and development of team members in an effort to improve workflow, productivity and efficiency. Conduct case audit reviews and provide coaching to life operations team members. Assist and/or lead team communication and huddles. Develop and facilitate all internal training for the Life Operations department at Advisors Excel. Create and maintain training materials, including training manuals as well as supplemental training resources. Create, coordinate and facilitate ongoing training as needed, based on industry, carrier and underwriting changes. Maintain training records and metrics used to evaluate staff and operational efficiency.
Life Operations Manager
May 2024 - nowLife Operations Team Lead
Mar 2022 - May 2024Life Operations Training Manager
Oct 2019 - Mar 2022Case Manager
Aug 2015 - Oct 2019Case Manager Assistant
Aug 2014 - Aug 2015New Business Coordinator
Jan 2014 - Aug 2014Receptionist
Nov 2012 - Jan 2014
Licenses & Certifications

Certified Case Manager
NAILBASept 2021- View certificate

Working with Difficult People
Lynda.comMar 2019
Volunteer Experience
Mentor
Issued by Kansas Big Brothers Big Sisters on May 2022
Associated with Brandi Bergstresser
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