Nisith Pattnaik

Experience

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  NEXUS CONNEXION (SA)

  Jul 2012 - Jul 2014

  Executive (WFM)

  • Ensure service level targets are met; maintain the right headcount, and calculate call capacity.• Responsible for the maintenance and upkeep of scheduling software.• Responsible for reporting data management activities around employee scheduling and forecasts.• Improve processes and increase efficiency of operations by recommending necessary changes.• Undertake majority of call forecasting and agent scheduling for the contact center.

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  FLYING FINGERS TECHNOLOGY PRIVATE LIMITED

  Nov 2014 - May 2016

  Executive (PMO/WFM)

  *Evaluate critical information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.*Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed.*Interpreting customer business needs and translate them into application using strong analytical and project management skills.*Develop and deliver accurate reports within defined SLAs thresholds.*Prepare and conduct presentations and communications. Show less

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  KPMG

  Aug 2016 - Jan 2021

  Resource Management(US)

  Advisory/Audit(Inventory)

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  Deloitte India (Offices of the US)

  Feb 2021 - May 2022

  Resource Advisor

  Consulting

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  PwC Acceleration Centers

  Jun 2022 - now

  Resource Manager

  Tax ( Specialty & Consulting Group)