Monika Statkiewicz

Experience

• 

  Wigor Agency

  Aug 2010 - Jun 2012

  Trade Fairs Coordinator

  Responsible for organizing and managing trade fairs for diverse industries - annual events attracting numerous exhibitors and thousands visitiors on each edition. Cooperation with different group of stakeholders to set up the event strategy: designers, media, professional associations, public institutions and customers. Building long - term relationships with clients and business partners, creating sales and promotion campaigns. Managing a small team of professionalists (up to 10).

• 

  IBM

  Jul 2012 - Aug 2021

  Managing a team of 20+ employees providing IT services (key ITIL processes) to IBM customers in EMEA. Responsible for people management in terms of skills, performance, motivation, development and coaching. In service delivery responsible for resources and cost management, compliance, quality and implementing improvements. Supporting and leading team members as a Subject Matter Expert in IT Security for secondary control in service activation/deactivation; responsible for knowlegde sharing and problem solving in the team, as well as for high quality of service delivery and continuous improvements. First point of contact for audits and escalations. Specialist in exectuing secondary control in service activation/deactivation for IBM Italian customers, responsible to deliver high quality service on established level, reporting and knowledge sharing. First point of contact for process stakeholders.

  • Department Manager - Service Management

    Nov 2015 - Aug 2021

  • Compliance & Regulatory Program Mgmt Team Leader

    Oct 2013 - Oct 2015

  • IT Specialist

    Jul 2012 - Sept 2013
• 

  Kyndryl

  Sept 2021 - now

  Department Manager