Lucas Abels

Experience

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  Verizon

  Feb 2009 - Jul 2012

  Customer Relations Team

  • Resolved customer issues including device-related troubleshooting, billing, and service inquiries • Promoted to Leadership Team in order to provide training and supervision of new employees• Handled escalated customer situations in order to maintain customer loyalty and satisfaction• Participated in and conducted continuous training and development related to customer service skills and product updates• Utilized sales strategies to provided targeted information to customers regarding purchasing new services and devices• Exceeded expected sales quota on a monthly basis Show less

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  RallySpark (Start-up)

  Jul 2012 - Jan 2013

  Market Sales Representative

  • Acquired new customers by cold calling, appointments and site visits throughout assigned territory • Trained local business owners on web and mobile application• Developed sales presentation and marketing materials to promote products and services

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  Surety Systems

  Jan 2013 - Dec 2013

  • Responsible for contacting business managers, directors, and executives though a combination of warm/cold calls, emails and focused marketing campaigns to solicit new accounts • Expanded existing accounts by building rapport with clientele and networking within the business to identify additional needs• Demonstrated growth and development by identifying business needs and increasing client involvement • Responsible for analyzing account profiles and prospecting potential need and developing targeted sales strategies based on individual clients• Collected, analyzed and reported data in order to increase sales productivity

  • SAP Sales Associate

    Oct 2013 - Dec 2013

  • Data Analyst

    Jan 2013 - Sept 2013
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  BASF

  Sept 2014 - Dec 2015

  Business Data Analyst

  • Developed ad-hoc reports to validate and analyze customer, transaction, and hierarchy data in order to help drive business decisions• Performed trend analysis to make recommendations to the business in updating customer hierarchies and profiles which improved customer relationships• Worked closely with third party vendor to implement data process improvements

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  Cisco

  Jan 2016 - now

  • WW Renewals Business Assessment Manager | Customer Success Management & Strategy

    Mar 2022 - now

  • WW Sales Strategy and Planning Manager | Enterprise Networking (Access)

    May 2020 - Mar 2022

  • Business Operations Manager, CX Americas SP

    Jun 2019 - May 2020

  • Technical Services Senior Business Analyst

    Oct 2017 - Jun 2019

  • Software Annuities Senior Business Analyst

    Jan 2016 - Oct 2017