Eugen Marinescu

Experience

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  SC BRIARIS IND SA , IVECO Dealer

  May 2007 - Sept 2015

  Mechanical Engineer

  2011- 2015 Workshop Coordinator• Working with a team of 10+ : mechanics, electricians, tinsmiths• Coordinating their activity, efficient time and work flow management • Carrying electronic and mechanic diagnosis and failure interpretation• Providing technical assistance for drive chain, pneumatic and electric system repairs• Fulfilling the repair requirement orders, if needed explaining them to the customers• Final inspection of repaired vehicles• Fulfilling spare parts acquisition orders together with the spare parts department and negotiating the acquisition price • Managing warranty claims and recall campaigns • Constantly studying the new technologic improvements of vehicles, in order to deliver fast solutions for unprecedented failures• Maintaining a close relation with customers, analyzing their profile and making repair offers• Back-up for the service manager when needed (eg.: vacations)2009-2011 Service Receptionist• Understanding customers complains in order to deliver useful information to the diagnosis and repairs department • Fulfilling the repair offers and persuading the customer to accept the full repair • Drive test after repairs, making sure that all complains are solved• Keeping a close relation with customers 2007-2009 Spare Parts Department • Warehouse specific activities: efficient storage space management, upload and download of spare parts deliveries, check and reception of the wares• Spare parts database management, regarding in and out transfers• Making sale offers to customers Show less

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  Groupe Renault

  Sept 2015 - Mar 2019

  Warranty Analyst for Germany

  • Delivering quality procedural and technical analysis of the warranty claims for Dacia and Renault vehicles from Germany• Responsible with the division of work volume between team members• Developing and improving Business Objects algorithms for the analysis of the warranty network activity• Offering feedback and improvement suggestions regarding the process of evaluating warranty claims

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  Iveco Group

  Mar 2019 - now

  Aftersales Service Manager at Iveco Romania

  • Managing the aftersales performance of IVECO dealers and partners on the Romanian Market, in relation to customer satisfaction• Developing the technical skills and soft skills training strategy for service network personnel• Offering support to KA customers in relation to the IVECO service network in Romania and abroad• Supporting the sales performance of aftersales service contracts, the sales strategy development and delivering trainings to salesmen