Deep Enrich
Emmanuel Asiedu
Service Desk Analyst
1000 followers
United Kingdom
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About me
IT Analyst/ Engineer
Education
Achimota School
2005 - 2008WASSCE
Kwame Nkrumah University of Science and Technology, Kumasi
2009 - 2013Bachelor of Science (BSc)
Experience
FTI Consulting
May 2018 - nowService Desk AnalystLogging and tracking calls through Service Management System , manual installation and deployment of various softwares using Asset Management Software System, Incident and request resolution within set SLA’s, IMACs, Liaising with 2nd line support for problem resolution, Troubleshooting and resolution of windows, O365 & Mac issues, Management of IT resources (hardware & Software)
Licenses & Certifications
- View certificate
Learning Excel Desktop (Microsoft 365) (2024)
LinkedInJun 2025
- View certificate
Microsoft Collaboration: SharePoint, Teams, and Groups
LinkedInMay 2020 
ITIL® Foundation
PeopleCertJul 2023- View certificate
SOC 2 Compliance Essential Training
LinkedInAug 2025 - View certificate
Prepare for the Azure Fundamentals (AZ-900) Certification by Microsoft Press
LinkedInApr 2024 - View certificate
Learning ServiceNow
LinkedInApr 2020 - View certificate
Project Management Simplified
LinkedInNov 2025 - View certificate
Intro to Service Management with ITIL® 4
LinkedInAug 2025 - View certificate
Essential New Skills in Customer Support
LinkedInDec 2023 - View certificate
OneDrive for Business Essential Training
LinkedInMay 2020
Volunteer Experience
Volunteer Work
Issued by University Hospital, Legon on Jun 2007
Associated with Emmanuel Asiedu
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