Emmanuel Asiedu

Emmanuel Asiedu

Service Desk Analyst

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location of Emmanuel AsieduUnited Kingdom

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  • Timeline

  • About me

    IT Analyst/ Engineer

  • Education

    • Achimota School

      2005 - 2008
      WASSCE
    • Kwame Nkrumah University of Science and Technology, Kumasi

      2009 - 2013
      Bachelor of Science (BSc)
  • Experience

    • FTI Consulting

      May 2018 - now
      Service Desk Analyst

      Logging and tracking calls through Service Management System , manual installation and deployment of various softwares using Asset Management Software System, Incident and request resolution within set SLA’s, IMACs, Liaising with 2nd line support for problem resolution, Troubleshooting and resolution of windows, O365 & Mac issues, Management of IT resources (hardware & Software)

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Work

      Issued by University Hospital, Legon on Jun 2007
      University Hospital, LegonAssociated with Emmanuel Asiedu