Wanda Matthews, MSPM, PMP

Experience

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  Salient CRGT

  Jan 1997 - Jan 2003

  Broadcast/Training Specialist

  As a Broadcast Specialist on a contract with the U. S. Department of Housing and Urban Development (HUD), Office of Multifamily Housing Development, Ms. Matthews worked across projects to handle all distance learning required by the client. She conducted conference calls and plans, and moderated satellite broadcast training. She was also responsible for timelines and management of the documentation process. Ms. Matthews served as a liaison between the training team and the client. She also served as a roving trainer responsible for training staff assigned to several different HUD projects. In 1997, Ms. Matthews led a team of three trainers in the development of the training curriculum and documentation materials for the Development Application Processing (DAP) System. The system is designed to process multifamily underwriting, which is currently a paper-driven process. Ms. Matthews worked with the users to understand their current processing and determined the matching screens, fields, and values for use in Show less

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  Serco

  Jan 2003 - Jan 2008

  Project Leader

  Ms. Matthews is responsible for a team of Developers, System Analyst, Software Quality Assurance Specialist and technical writers. She held weekly status meetings with the government client and the prime contractor for the project to keep all stakeholders abreast of the current status. As manager of the technical development team, she was responsible for yearly staff reviews, conducting interviews and maintaining adequate qualified personnel on the project at all times. She was also responsible for reporting monthly metrics to HQ for staffing, quarterly projections, risks and issues. In addition to management duties she also served as the Senior Broadcast Specialist for the REMS Project. As the Sr. Broadcast Specialist and Trainer, Ms. Matthews was responsible for analyzing and preparing scripts for broadcast training. She developed, wrote and edited training materials and User Guides for newly developed systems. She also maintained documentation for existing systems and prepared documentation for posting to the web. Show less

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  Serco

  Mar 2008 - Aug 2013

  As Project Manager on a task at the Pension Benefit Guaranty Corporation, Ms. Matthews is responsible for oversight and daily management of two contracts and 9 team members. The BAPD and OMT contracts support maintenance of BAPD processes and policies within their content management system, Author-it. These online manuals are either styled, updated and written by Ms. Matthews staff, which consists of a web designer, five content management developers and two technical writers. She manages day-to-day client interaction and client expectations; while providing direction on Government requirements, project assignments, and stakeholder and subject matter expert identification. She communicates project status, issues, risks, and mitigation plans associated with the project to Federal project managers, both orally and in writing, on a weekly and monthly basis. She develops and delivers classroom and conference-forum training and materials. Ms. Matthews has spearheaded and implemented enhancements of the internal tracking tool, automating many of the processes. Ms. Matthews applies proven project management processes that follow PMBOK standards and guidelines. Show less As Deputy Project Manager on a task at the US Census Bureau, Ms. Matthews is responsible for helping to oversee the daily management of three contracts and 30 team members. The team consists of Software Developers, Database Administrators and Quality Assurance Specialists, which is a senior software design group. Our task is to support the Census Bureaus administrative and financial systems. As a prime contractor, Ms. Matthews reports to HQ; Monthly Operations Reports (MOR), Quarterly projections and provide yearly budget details. She is also responsible for working with the security office to document applicants, some of whom may be foreign nationals in preparation for interviews and/or hiring for a public trust investigation. She prepares vacancy announcements for our recruiters; conducts phone screens and in-person interviews for potential employees. She is responsible for initially training new hires on the basics of the administrative systems. She conducts weekly/monthly status meetings in the absence of the Program Manager. Ms. Matthews is responsible for reviewing all contract documentation and staying abreast of contract modifications and client billing. Ms. Matthews is the resident expert on the CHEC system and a Quality Assurance Analyst for CHEC and other systems. As such, she is responsible for validating all issues associated with new development and/or fixes. Ms. Matthews’ primary duty is Show less

  • Project Manager

    Dec 2012 - Aug 2013

  • Deputy Project Manager

    Mar 2008 - Dec 2012
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  Serco

  Jun 2014 - now

  • Senior Manager Workforce Management

    Dec 2021 - now

  • Manager, Workforce Management

    Dec 2019 - Dec 2021

  • Manager, Business Process Analysis Practice

    Mar 2016 - Dec 2019

  • Senior Principal Consultant

    Jan 2015 - Mar 2016

  • Principal Consultant

    Jun 2014 - Dec 2014