Steven Linenberger, Ed.D, PMP

Experience

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  Regis University

  Jul 2005 - May 2006

  - Mediated conflicts between residents in a diplomatic and sensitive manner- Demonstrated flexibility and adaptability for typical disciplinary issues in the Resident Halls- Served as a representative/resource for the Office of Residence Life- Utilized skills and knowledge of campus resources to counsel students with personal crisis issues - Served as a representative for the Office of Residence Life Housing, and Event Services- Provided meeting and overnight accommodations for conference participants- Maintained the quality of facility and housing on campus for summer conferences

  • Resident Assistant

    Apr 2004 - May 2006

  • Summer Conference Assistant

    Jul 2005 - Aug 2005
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  Regis University

  Aug 2006 - May 2007

  Residence Life Assistant Programming Coordinator

  - Organized campus programs for The Office of Residence Life Housing, and Event Services- Collaborated with other departments with programming events- Served as a liaison for troubleshooting programming issues

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  Safeco Golden Center

  Oct 2007 - Jun 2008

  Customer Care Professional

  Provided customer service for insurance holders with billing, policy inquiry and additional inquiriesGuided insurance agents through Safeco website, product guides, policy, billing and new business inquiriesServed as a resource for potential insurance carriers and agentsProblem-solved with elevated customer service calls

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  Regis University

  Aug 2008 - Aug 2010

  Event Services Assistant/Facility Coordinator

  - Provided crossover support between the two areas in the Office of Residence Life, Housing and Event Services to include conference/event support and facility support for residential living- Supervised student staff and provided guidance and direction for leadership development- Served as on-site coordinator for Graduate Apartment and supported Residence Life and Housing in the area of programming, emergency response, check-in, check-out, health and safety checks and key control- Ensured proper upkeep and housekeeping in residence hall facilities- Scheduled events in R25 for meetings and conferences on a daily basis- Created and distributed weekly event schedule Show less

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  Seattle University

  Aug 2010 - Nov 2011

  Event Coordinator

  - Coordinated the scheduling, setup and execution of university-related events on campus- Worked with internal and external conference groups during the summer, including space reservation- Provided service to campus constituents, student based groups and organizations and off-campus groups in the planning, coordination, and execution of special events and summer conferences- Closely worked with third party organizations interested in booking space on campus- Oversaw coordination of summer conferences, including billing and meeting with conferences and arrival packets- Contributed to the overall development of policies, procedures, and guidelines assisting with creating successful conferences and events programs Show less

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  24-Hour Fitness

  Jan 2012 - Jun 2013

  Service Representative

  - Provided customer service support to the club members and guests- Monitored incoming inquiries and ensure proper check in procedures are followed- Maintained guest registers, fitness profiles, telephone inquiries, and group class schedules and reservations are recorded

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  Cascadia Community College

  May 2012 - Sept 2012

  Student Life Intern

  - Revised student club handbook, club advisor manual and legacy binder- Served on summer student leadership retreat committee- Developed student leadership presentations including club advisor roles, and the importance of student life- Organized fall jumpstart orientation for incoming first year students

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  University of Washington, Bothell

  Oct 2012 - Jun 2013

  Resident Director

  Toward the start of my second year in Graduate School, an opportunity presented itself and I was able to jump into a temporary full-time role at the University of Washington Bothell as a Resident Director. The office had abruptly lost a third Resident Director and I was connected to this job and took off the minute I started. Although I was in this role less than a year, I feel my presence there made a great impact on the students, as well as the campus community. During my time at UWB, I performed the following:I helped supervise and mentor a Resident Advisor team of 10 in an apartment styled resident housing landscape, and helped in the creation of the Resident Advisor programming model for apartment living to help ensure RA programming goals and objectives were being met through these learning outcomes we established.I served as an on-call professional alongside two other Resident Directors to ensure a professional staff member was present and able to assist in the event of an on-campus or crisis emergency within the student apartments.I oversaw and reviewed numerous conduct cases that were brought to our office in the event a student violated policies that went against on-campus rules and regulations. I used those conduct meetings as educational moments to help students grow from the mistakes they made.Lastly, I helped launch the Husky Food Pantry, which provided perishable and nonperishable food for on-campus students who may have been dealing with or facing food shortage in their apartments. We collected donations from UWB staff, faculty, and various local food suppliers in the Bothell area, and I maintained the inventory and ensured students did not receive expired food products. Show less

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  Regis University

  Jul 2013 - Jul 2014

  Residence Life Coordinator

  As a Residence Life Coordinator, my role focused a lot on training Resident Assistants, ensuring on-campus students resided in safe living spaces, and supporting various campus partners and engaging students to maximize the student life experience. During my time as the Residence Life Coordinator, I performed the following:Developed and ran summer RA on-boarding and training that included overview of the SOP manual, facilitated and ran workshops and trainings, and "behind closed doors", which was a scenario based training activity to help newly hired RAs work through common conflicts or issues they may come up against in the day-to-day life of an RA.I lead and taught a fall course called PC 206E - Peer Assistance Training. This was a required 2-credit course for all newly hired RAs that provided additional training and development for their RA role. This course provided weekly presentations and guest lectures from campus leaders, written assignments, and a final case study presentation that involved students to use critical thinking to assess and address a specific student housing incident and come up with recommended resolutions or suggestions.I was also in charge of updating and revamping the Residence Life Professional Staff Standard Operating Procedures Manual and keep information and materials current and organized.This was a live-on position, and I was in charge of all upper-class housing which included one traditional residence hall, the town-homes village for juniors and seniors, and our "off-campus" living learning communities. I also supervised an RA staff of about 12 students, and three senior level RAs. I had conducted bi-weekly 1-1 meetings with each RA and Senior RA to help foster professional development, and check-in to make sure they felt supported in their roles.I also shared on-call duties with two other Residence Life Coordinators and one Assistant Director of Residence Life, which included weekday and weekend rotations. Show less

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  University of Colorado Anschutz Medical Campus

  Aug 2014 - Sept 2019

  Manager for Student Engagement

  I spent a great deal of my time at the University of Colorado School of Dental Medicine working toward improving not only the student experience, but also supporting faculty and staff administration in their own development and understanding around subject matter such as DEI initiatives, best practices for holistic admissions, admissions recruitment, and becoming better advocates for supporting student success. Throughout my time, I also updated many outdated processes, which include:On-boarding newly admitted students by revamping and developing a week-long new student orientation. This orientation focused on fully immersing new students into the 4-year DDS program, as well as the campus as a whole. Students met with various members of the dental school administration team, didactic and clinical faculty, student leaders, and campus-wide departments that provided additional resources and services. Most importantly, students met with members of the IT department for a day-long overview of technology support and software installation so that all of their technology needs were setup and ready to go by their first day of school. Students also received a full training around effective study habits and learning patterns to help them ease in to the advance rigors of academia they will soon be experiencing.I co-chaired the dental school admissions committee and developed a robust holistic admissions model that allowed applicants to be looked at through various lenses rather than just academic metrics. I was in charge of training and on-boarding newly appointed admissions committee members and help them understand the philosophy behind holistic admissions, as well as how to properly review applications, proper interview practices, and how to submit reviews and scores in our admissions platform WebAdmit.I was also in charge of running annual events such as graduation, white coat ceremony, and graduation banquet, among many other annual engagement programs and events. Show less

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  University of Colorado Denver

  Sept 2019 - now

  Housed in the Office of Digital Education and CU Online. My role in Online Student Success focused on many areas. Primarily focusing on supporting hybrid and fully online student programs, I worked on developing a robust and supportive online student experience.During my time in this role I developed numerous fully online on-boarding orientation course shells through our LMS platform, Canvas, to help online students understand all aspects of their specific program, as well as resources and support services that are provided to them.I developed annual reports to collect feedback and data from on-boarding participants and shared this data with campus stakeholders and program chairs to provide information on how to continue improving the on-boarding experience, and find areas where participants felt content was most helpful.I oversaw a caseload of approximately 1,200 online students and provided 1-1 on-boarding appointments as they began their online program, as well as on-going appointments throughout each semester to make sure they were receiving the best support during their program, and answered administrative questions along the way. Lastly, I created post-appointment surveys that I used as part of my annual performance evaluation so that my supervisor had data to include as part of my performance.I tracked all communications and developed routine email campaigns through Salesforce, and integrated other campus-wide technology platforms including CU-SIS, Slate, Navigate, and Monday.comI was also in charge of on-boarding new hire student success coaches which included an in-depth training process, introduction to departmental and campus-wide partners and stakeholders, and best practices for successful student coaching.Our department was dissolved in summer 2022 which is why I am now actively job searching. Show less

  • Adjunct Faculty

    Jan 2022 - now

  • Online Student Success Coach

    Sept 2019 - Oct 2022
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  Eagle Ridge Academy

  Sept 2019 - now

  Member Board Of Directors

  - Monitor and evaluate the school's performance on educational and non-educational goals and objectives, and directly, through the Head of School, or otherwise, implement any necessary or appropriate changes to the school's educational program.- Establish general policies for the school.- Establish by policy rules of eligibility, including those related to background checks, to serve on the Board.- Approve the annual school budget for each fiscal year; modifications of the budget and appropriate later time or times; approving any borrowing or transfers between funds; and reviewing revenues and expenditures against budget to assure fiscal oversight, integrity and compliance.- Negotiating reviewing and approving the agreement with the Head of School and selecting and retaining any other advisers, employees or agents, as needed from time to time.- Approving and overseeing the training of board of directors, officers, committee members, school staff, school principals and others by the school to assure the implementation, with consistency, integrity and high quality of the educational mission at the school.- Conduct annual evaluations and making such recommendations or decisions, regarding the Head of School and other employees or advisors as will fulfill its duty to assure that the school fulfills its educational purpose, and otherwise operates in a thorough, equitable, and efficient manner. Show less

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  Public Knowledge®

  Nov 2022 - Aug 2023

  Managing Consultant

  I provide management consulting services in the areas of cross-organizational initiatives, and learning and development programming by offering advice and assistance relating to the strategy, structure, management and operations in pursuit of its long-term purposes and objectives. I support the navigation of ambiguity and change; develop relationships with organization leaders, stakeholders and staff; provide technical expertise; and complete work in alignments with PK's core values.

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  University of Colorado

  Aug 2023 - now

  As the Principal Project Manager, I manage large, complex projects within the UIS or IT Governance portfolio both in execution and education. The IT Governance portfolio includes strategic, multi-campus projects with significant funding, closely followed by C-level leadership and reported to the CU Board of Regents. I collaborate with executive partners while leading project managers and teams to meet scope, schedule, and budget goals. In this role I also work to educate partners and teams on the rationale behind project processes and phases, serve as a key feedback resource, helping CU and UIS refine the IT Governance process based on lessons learned and collaborate feedback in hopes to improve UIS' effectiveness and efficiency in current and future IT Governance projects. Show less Under the University Information Systems (UIS) Office, my role supports cross-organizational processes for internal offerings that are used across UIS to successfully deliver on operational and external customer service goals. This includes Project and Portfolio Management, Organizational Change Management, IT Service Management, Quality Assurance, Finance and Administration, Strategic Planning Process and Facilitation, and UIS HR strategy and liaison representation. UIS fosters a collaborative work mentality with a focus on superb communication both within and across groups as well as all CU campuses.As a Senior Project Manager I work to provide consistent management and support of multiple, concurrent IT projects in the UIS portfolio through all project phases, closely develop, document, and monitor detailed project schedules, timelines, budgets, and resource requirements, produce regular status reports that include project milestone statuses, risks, issues and concerns, and recommendations for actions and critical issues to meet project goals. Additionally, I provide operational support and contribution to ongoing refinement/improvement efforts for the Project Management Office. Show less

  • Principal Project Manager

    Mar 2025 - now

  • Senior Project Manager

    Aug 2023 - Mar 2025