Alice Justice

Experience

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  Morehead State University

  Oct 2018 - Jan 2021

  Senior Help Desk Analyst

  ● Streamlined service desk and field services support by creating and training ITS staff in quick reference materials detailing solutions for common end user issues. ● Sustained wider university operations as well as online learning initiatives by providing end user support to 400+ faculty, 600+ staff, and more than 9,000 students.

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  University of Kentucky

  Jan 2021 - Jun 2021

  Device Analyst

  ● Contributed to Epic project success by leading hardware deployment and upgrade initiatives.● Improved healthcare infrastructure by replacing and/or upgrading more than 1,200 devices across the UK Healthcare system.● Sustained vital hospital operations during EHR transition by providing dedicated end user support to more than 9,000 healthcare professionals.

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  Pivot Point Consulting, a Vaco Company

  Jan 2022 - Aug 2022

  Information Technology Support Analyst

  ● Responsible for phased rollouts of Epic EHR using software development lifecycle principles as a framework.● Smoothed the transition between Cerner EHR systems and Epic EHR systems by providing direct support and guidance to 45 hospital campuses and a body of more than 70,000 healthcare professionals across the Advent Health network.

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  University of Kentucky

  Aug 2022 - now

  IS Technical Support Specialist III

  ● Made use of monitoring and analytics tools such as UK device metrics, PDQ, and JAMF to identify and address software deployment failures, patterns in breakages and outages, and inefficiencies in automated processes.● Developed and maintained automation tools using scripting languages like PowerShell (such as aging data detection/deletion, patch detection/maintenance, etc.).● Produced, revised, and maintained technical documentation and knowledge base articles for ITS Field Services technicians.● Provided remote and on-site field services engineer support and acted as the escalation path for tier 1 and 2 technicians. Show less