Ruby B.

Experience

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  Rakuten

  Jul 2016 - Sept 2017

  E-Commerce Consultant

  • Coached each merchant to hit the revenue goal by analysing and monitoring websites Unique Users, Conversion Rate, managing solutions and product development to product packaging.• Generated internal and external resource by special media gourmet campaign to maximise merchants’ product exposure and minimise company’s cost.Accomplishment:• Exceeded 200% achievement to merchants' YOY conversion rate and sales growth by thoroughly supporting merchants and providing customised marketing strategies.• Headed a yearly massive platform event project- Super Sale in 2017, not only surpassed the project goal by 120% but also boosted the sales and merchant image of gourmet team through great communication and different stakeholders’ cooperation. Show less

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  SPEX eSHOP International Trading Company Ltd.

  Sept 2017 - Nov 2018

  Marketing Strategist

  • Integrated consumers’ purchasing behaviour analysis by Pivot Report to find out the most profitable marketing channel and strategy planning.• Modified promotional visuals and contents of company websites, social medias and blogs by cooperating with UI team to optimise B2C impressions, reach and conversion rate.Accomplishment:• Partnered with Taiwan Rakuten Japanese product department through SCDP arrangement to optimise cross-border e-commerce B2B marketing strategy and increase cargo consolidation forwarding logistics service order from Japan.• Consolidated all media exposure channels through media purchasing to maximum exposure, control budget and build up the positive branding image.• Coordinated and developed the brand-new project- Taiwan to the World, constructing a new market and B2C target audience of cargo consolidation forwarding logistics service. Show less

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  Shopee

  Nov 2018 - Jun 2019

  Operational Specialist- Customer Service

  • Targeted 100% achievement to customer service quality and quantity.• Resolved customer complaints via phone and email to maintain the corporate image and high satisfaction rate.• Discovered consumer behaviour insight and service level control to co-create better policy with certain stakeholders. • Corresponded with logistics, operation, finance, and marketing teams to solve B2C and B2B2C cross-function problems.

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  ICL Group

  Aug 2020 - Dec 2020

  ​Global Procurement Organisation- Indirect Procurement Intern

  • Coordinated with MRP controller to deliver efficient MRO purchase order operation from purchase requisition through SAP with the sites and vendors in United Kingdom, created insights into team KPI- savings and value initiatives, monitored and improved the purchasing process in process equipment, technical and maintenance by supporting global operational buyers. • Built up purchased materials categories structure by mapping purchasing history big data in UK, Germany, Netherlands and Spain into the correct taxonomy to develop a new procurement analysis system. • Assessed the Supplier Relationship Management models by coordinating with sourcing managers to optimise company SRM and create sustainable relationship with suppliers. Show less

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  ABS All Brake Systems bv

  Jan 2021 - Aug 2021

  • Optimised product availability by daily stock controlling to achieve service level KPI• Corresponded with manufacture vendors from Far East and Europe to sustain stable lead time, standardise logistical matters, refine overall cooperation model and ensure every PO process• Collaborated with sales team, product managers, logistics managers and external stakeholders to ensure purchasing procedure efficiency and effectivity, which demonstrated good team player skills• Analysed supply chain master data from procurement perspective to introduce efficient strategies Show less

  • Product Group Procurement Manager

    Apr 2021 - Aug 2021

  • Purchase and Stock Controller

    Jan 2021 - Apr 2021
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  Fluid Branding

  Sept 2021 - now

  • Awarded Exceptional Award (Highly Commended)• Attained CPD iHASCO Mental Health Awareness Certificate• Everymind Champion• Fluid Family Pillar Group• Innovation Champions Team (September 2023 -May 2024) • Delivered comprehensive sourcing solution to the internal sales team• Improved average sales profit margin to over 40%• Pitched more potential key suppliers from Far East and enlarged the team product range & value• Awarded Learning & Development Award (Highly Commended)• Attained BPMA TPM certificate

  • Logistics Manager

    Feb 2023 - now

  • Estimating and Sourcing Consultant

    Sept 2021 - Feb 2023
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  Patch Plants

  Sept 2021 - Sept 2021

  Retail Administration Assistant

  • Monitored inbound shipments.• Supported Demand Planner to check the stock level and response errors.• Maintained retail logistic Google sheet.

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  Brand Revolution

  Oct 2024 - now

  Logistics Manager

  We've merged! Fluid and Haute have joined forces to expand our global footprint and increase our in-house services. Welcome to Brand Revolution, your house of experts.• Certified Mental Health First Aider• Awarded Shooting Star Award (Highly Commended)• Awarded Helping Hand Award (Highly Commended)