Jay Kumar Bundela

Jay Kumar Bundela

Customer Service Representative

Followers of Jay Kumar Bundela137 followers
location of Jay Kumar BundelaPune, Maharashtra, India

Connect with Jay Kumar Bundela to Send Message

Connect

Connect with Jay Kumar Bundela to Send Message

Connect
  • Timeline

  • About me

    Customer Care Associate at Teleperformance India

  • Education

    • Lalwani public higher secondary school

      -
      Hsc
  • Experience

    • Aditya Birla Minacs world Wide Ltd

      Sept 2015 - Feb 2016
      Customer Service Representative

      Worked for India’s top most E-Commerce company Flipkart.Order cancellation.Refund processing.Replacement processing. Handling complaints and queries.

    • Teleperformance

      May 2016 - Sept 2016
      Customer Care Associate

      -Worked for uber a worldwide online transportation network company.-Assisting drivers via email support and meeting the daily target of 100 mails.-Handling complaints and queries of drivers.-Adjustments of fares up to 50$. -Assisting Quality team with audits after completing the daily target.

    • Ubisoft India Studios

      Jun 2020 - Oct 2023
      Junior account support

      -Working for Ubisoft a well renowned company in gaming industry.-Assisting gamers via email and live chat support.-Constantly achieving the given targets of AHT, CSAT & Quality on weekly and monthly basis.-Assisting gamers related to their Ubisoft account.-Assisting team members with process related issues. -Team handling in absence of lead

    • Keywords Studios

      Oct 2023 - now
      Player support agent
  • Licenses & Certifications