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Jay Kumar Bundela

Jay Kumar Bundela

Customer Service Representative

Followers of Jay Kumar Bundela137 followers
location of Jay Kumar BundelaPune, Maharashtra, India

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  • Timeline

  • About me

    Customer Care Associate at Teleperformance India

  • Education

    • Lalwani public higher secondary school

      -
      Hsc

  • Experience

    • Aditya Birla Minacs world Wide Ltd

      Sept 2015 - Feb 2016
      Customer Service Representative

      Worked for India’s top most E-Commerce company Flipkart.Order cancellation.Refund processing.Replacement processing. Handling complaints and queries.

    • Teleperformance

      May 2016 - Sept 2016
      Customer Care Associate

      -Worked for uber a worldwide online transportation network company.-Assisting drivers via email support and meeting the daily target of 100 mails.-Handling complaints and queries of drivers.-Adjustments of fares up to 50$. -Assisting Quality team with audits after completing the daily target.

    • Ubisoft India Studios

      Jun 2020 - Oct 2023
      Junior account support

      -Working for Ubisoft a well renowned company in gaming industry.-Assisting gamers via email and live chat support.-Constantly achieving the given targets of AHT, CSAT & Quality on weekly and monthly basis.-Assisting gamers related to their Ubisoft account.-Assisting team members with process related issues. -Team handling in absence of lead

    • Keywords Studios

      Oct 2023 - now
      Player support agent

  • Licenses & Certifications