Cameron Threadgill

Experience

• 

  Western Washington University

  Sept 2014 - Jun 2018

  Faculty Assistant

  • Assisted department manager in running the Environmental Sciences office • Built spreadsheets to track grant money and other funds, and spreadsheets related to faculty employment and research• Did research for department meetings• Took phone calls; organized supplies• Prepared the next year’s course offerings through Banner • Assisted professors and graduate students in their research, obtaining data and samples and entering data.

• 

  Border Policy Research Institute

  Jul 2016 - Aug 2017

  Research Assistant

  • Collected survey data for a Federal freight survey, studying the trade between Canada and the United States at the Pacific Highway, Sumas, and Lynden border crossings • Interviewed U.S. Customs and border officers and truck drivers; categorized the types of trucks and their cargos • Received security and background check before being allowed to work. Walked freely across the U.S. and Canadian border without checking in with officers on either side

• 

  Wyndham Destinations

  May 2017 - Feb 2020

  Housekeeping Dispatcher: Directed 20 Associates• Manage and direct hundreds of service orders in a timely and efficient way. • Coordinate and assign housekeeping staff to ensure a selection of available room types at check-in. • Track daily expenses and income of various revenue streams for hotel, assist with monthly inventory within the housekeeping department.• Coordinate room inventory with maintenance needs of the hotel with the Inventory Department and Front Desk to meet company required RPM and deep clean schedules. • Responsible for training new hires within hotel operations, both Front Desk and Housekeeping. • Send daily reports on hotel satisfaction and guest complaints to managers and front desk staff to help ensure follow-up and resolve guest-related issues. • Ensure the high standards that WorldMark has for all hotels and resorts by inspecting rooms. Coaching of housekeeping staff was required when negative trends were identified for a specific housekeeper. • Inspect 40 to 100 percent of all room turns that day, send housekeepers back to fix issues if related to an identified trend. Show less • Perform guest relations responsibilities: check-in/check-out; in-person and telephone service. • Process guest requests, relay messages, ensure requests promptly handled through the creation of HotSOS work orders. • Perform Night Auditor functions: settle guest accounts and audit the day’s reservations for correct damage deposit and payment amounts; create the next day’s housekeeping turn sheet and audit room inventory; create audit packets to QA and IA standards and prepare for storage for legally required time periods. • Train all positions for front desk; certified on-the-job trainer (OJT). Show less

  • Housekeeping Dispatcher

    Oct 2018 - Feb 2020

  • Guest Service Associate

    May 2017 - Oct 2018
• 

  Leisure Care

  Aug 2020 - Oct 2021

  Lead Receptionist

  • Greets all visitors to the community with an up-beat and warm welcome, answers and directs calls to appropriate internal team or contact. • Maintained resident emergency data summaries, phone logs, emergency procedure documents, resident location logs, guest sign-in and out books.• Maintained cleanliness of front desk and main entrance. • Monitored and maintain office supplies, and make supply orders as requested. • Trainer for all shifts, and cross-trained in dining services. • As the lead receptionist, I was responsible for examining and overhauling front desk operating procedures and bringing us up to LeisureCare standards and expectations. • COVID-19 Vaccine Tracking as well as testing of staff and unscheduled tests of residents. CRP and Basic First Aid Certified Show less

• 

  Wyndham Destinations

  Nov 2023 - Apr 2024

  Served as a supporting role to the Engineering and Housekeeping team. Partnered with department and site leadership in the leadership, planning, organization and direction of the Engineering and Housekeeping department to ensure the most efficient and effective manner possible, while maintaining the Company’s expected high quality standards. Oversee daily operations of the Engineering and Housekeeping departments; provide supervision and direction of Maintenance Technicians, Inventory Clerks, Houseman and Housekeepers; perform safety inspections; maintain Occupational Safety and Health Administration (OSHA) standards and regulations; promote highest level of guest and owner satisfaction through housekeeping excellence, and oversight of special projects. Show less

  • Housekeeping and Maintenance Supervisor

    May 2022 - Apr 2024

  • Interim - Housekeeping and Maintenance Manager

    Nov 2023 - Mar 2024
• 

  Travel + Leisure Co.

  Apr 2024 - now

  Guest Services Manager I

  Responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve the highest quality guest experience while ensuring compliance with quality and financial standards. Foster and maintain positive relations with owners, guests, HOA and all operational departments. Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations. Evaluate guest and associate survey data and develops processes to increase guest experience and associate satisfaction. Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.Own and manage the Internal Audit process and ensure departmental Operation Compliance, Loss Prevention and safety standards procedures are being met. Manage and support all financial aspects of the department including preparing the annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Show less