Nisha Smith, MBA

Experience

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  Argus Software

  Aug 2007 - Sept 2011

  Client Support Analyst - Argus Software

  • Provided technical support to assist with Standalone, Network, and Citrix server installations.• Actively assisted in the development of leasing strategies, business and marketing plans, in addition to forecasting property and portfolio cash flows.• Maintained a current and concise understanding of the software, industry language, data entry inputs, functionality, and accurate use of advanced features within Argus software programs. • Thoroughly reviewed files to determine cause of miscalculations and the nature of populated error messages.• Generated extensive, detailed financial models for clients for the purpose of valuing commercial properties based on the DCF theory.• Completed comparative analyses between financial yields in ARGUS and Microsoft Excel.• Authored and developed specifications for the development of ARGUS Enterprise.• As Backup Trainer and Lead, conducted onsite instruction, modeling full scale financial analyses using ARGUS Valuation- DCF. Show less

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  Thomas Reuters Engage

  Sept 2011 - Mar 2017

  Application Support Analyst

  • Successfully manage and completed the customer portal migration from the old Zendesk application to CRMOD. Quickly adapted to the functions and tools within the application and provided thorough review of all accounts and users to ensure that clients were not burdened by the change was top priority for this project to ensure that our clients would not be negatively impacted due to the change in structure. • Manage the submission of track-it tickets with constant follow-up to ensure users have access to the KB system, product version update, and product feature/modules; update systems to properly reflect the nature of the service request submitted by the client. • Present a Daily Support Update email submitted to Managing Director Senior Director nightly; report includes high-level service request statistics, open and pending issues, enhancements stats for development review, and daily objectives completed. • Complete Engage Support Process document which has been created to ensure consistency and efficiency within the CRMOD application for new support representatives and/or for other Engage team members.• Created and implemented a support process specific for the Engage clientele along with the use of the Elite's standard support system.• Maintain the ability to work directly with the Engage Implementation, Development and QA teams which has fostered continued growth and knowledge of the product. • Facilitate weekly status calls with the Engage team, which bridges the gaps between sales, marketing, implementation, development and upper management. • Scheduled and performed upgrades• As Backup Project Manager, planning, monitoring and maintaining project scope objectives. Performing server migration and product upgrades for Thomson Reuters ProLaw.• Full-time Application Support Analyst, providing client support and performing product updates for Thomson Reuters ProLaw and Engage. Show less

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  Altus Group

  May 2017 - now

  • Global Managed Services Manager

    Apr 2024 - now

  • Managed Service Real Estate Consultant

    Nov 2021 - Apr 2024

  • Client Support Specialist

    May 2017 - Nov 2021