C.J Cuffie

Experience

• 

  Transat

  Apr 2012 - Sept 2012

  Sales and Marketing Coordinator

  Jonview Canada division.-Communicate with local travel agencies to push inbound tourism sales to Canada for clients overseas.-Create and update monthly sales charts and reports.-Update client profiles for outside-sales conferences and trade shows. -Obtain key information and details for Jonview Canada's brochure production.-Assist with mailing of new brochures to travel agencies in Canada, Europe, Asia and Australia.

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  Sunwing Travel Group

  Jul 2013 - Jul 2015

  -Consulting and selling travel products/services such as packaged holidays,flights,air, and hotels to both travel agents and mostly direct consumers.-Resolve escalated situations.-Answer travel inquiries and engage with travel agents to ensure positive and excellent customer service is put into place to meet clients needs.-Develop strong relationships with clients.-Used my personal travel experiences to recommend destinations that fits customers specific needs.-Assist colleagues on a daily basis with multiple situations.-Answer questions and handle escalated calls for the team over Helpdesk.-Produced and revised sales technique tools and documents for a large call center. -Training new hires in a 4 week intensive training program.-Monitored new staff to ensure all questions and needs are met to business requirements.-Assist to redesign the entire Sales Centers section of the companies intranet. -Work with other departments to create promotions and implement new ideas for hotels and destinations that are not selling consistently. Show less -Consulting and selling travel products/services such as packaged holidays,flights,air and hotels to both travel agents and direct consumers. -Answer travel inquiries and engage with travel agents to ensure positive and excellent customer service is put into place to meet clients needs.-Develop strong relationships with clients.-Used my personal travel experiences to recommend destinations that fits customers specific needs.-Answer questions and handle escalated calls for the team over Helpdesk. Show less

  • Senior Sales Representative

    Jul 2014 - Jul 2015

  • Sales Representative

    Jul 2013 - Jun 2014
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  Luxury Retreats

  Dec 2015 - Mar 2016

  Villa Specialist

  -Profile clients to create an ultimate and unforgettable guest experience.-Utilize my sales techniques such as building rapport, matching and mirroring, and creating urgency to close the deal. -Use my personal destination and product knowledge to deliver an experience that surpasses the guest expectations.-Guide and support the guest through the entire booking cycle.-Strive to stimulate strong relationships with guests on trust to grow repeat business.-Navigate multiple systems simultaneously including our own CRM platform and other tools. Show less