Abdulla Alshamsi

Experience

• 

  Etihad

  Sept 2013 - now

  Provide 1st level of investigation on reported service failures and delays, arranging efficient recovery. Support in sitting up measurement tools and implementation of relevant KPIs within the department. Engage relevant stakeholders in constructive and effective problem resolution, avoiding unnecessary costs and delays in cargo delivery. Monitor and track special loads and products via different platforms and system support to ensure they are processed on time as per SLA. Communicate with different stockholders for any identified gaps or delays in processing cargo via different cargo milestones for immediate attention to prevent it from failing. Provide accurate information of daily freight tonnage and volume on hand/expected to arrive to Abu Dhabi for higher management and stockholders to help planning sufficient manpower based on demand. Show less Monitor work progress and services and ensure compliance with all regulatory requirements including health, security and safety e.g. ULD properly lashed and secured, wearing of PPE. Ensure compliance with all company procedures and regulatory requirements in relation to safety, security and Dangerous goods. Support to establish best practices to enable revenue budget achievement and to support service delivery, cost saving and compliance to safety & security regulations. Provide on job training, coaching and advice to GHA staff to upgrade their skills, knowledge and confidence level. Being flexible with operations shift requirement and able to work in all positions below the title position, which means cross skill functionality and continues development of competency level. Show less

  • Cargo Controller

    Aug 2019 - now

  • Hub Quality Control Officer

    Apr 2018 - Aug 2019

  • Cadet Pilot

    Sept 2013 - Apr 2018