Jim Stowers

Helpdesk Technician

686 followers

Auckland, Auckland, New Zealand

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Timeline
About me
Technical Communicator. IT Professional. Educator
Education
- MASTERS Institute
  -
  Bachelor of Education (B.Ed.)
- Quantum Education Group
  -
  National Certificate in Advanced Information Technology (Systems Administrator) IT
- Quantum Education Group
  -
  National Certificate in Computer Desktop Support IT
- Carrington Polytechnic
  -
  NZCDP - Programming IT
- MASTERS Institute
  -
  Diploma of Teaching Education
- Allied Telesis
  2019 - 2019
  Certified Allied Telesis CAT/ENT IT Networking - Switch Management Technician Grade
- Massey University
  -
  Postgraduate Diploma in Education
Experience
- PC Support
  Jan 2000 - Jan 2001
  Helpdesk Technician
  Call-centre based hardware and software problem-solving and resolutionRemote access and phone support
- Mansell Senior School
  Jan 2003 - Dec 2004
  Teacher
  Classroom and syndicate teaching.Lesson planning and delivery.
- Manurewa West Primary School
  Jan 2007 - Jan 2008
  Teacher
  Classroom and syndicate teaching.Lesson planning and delivery.
- Quantum Education Group
  May 2008 - Dec 2013
  Technical Tutor
  Tutoring in computer and small business skills.User documentation and technical writing.Mentoring students with life skills.In-house technical support.Graduation organisation and MC presenting.
- Self Employed
  Jan 2014 - Jul 2015
  IT Professional
  IT phone supportDocumentation preparationPC/laptop/mobile device setup/repair/upgradeNetwork/server setup and maintenanceCloud computing
- Tourism Holdings Limited
  Jun 2014 - Aug 2014
  Contract IT Systems Support Officer
  Office 365 migration and support workOnsite PC and server user supportHelp desk support
- Network for Learning (N4L)
  Jul 2015 - Aug 2023
  Technical Writer / Customer Support Specialist
  Technical writing, online resource & process documentation creationStaff trainingManaged network support Internet, firewall, cloud-based services supportRouter, wireless system, and switch supportHardware replacement support
- Change Financial
  Sept 2023 - now
  Technical Writer
  Technical writing, docs-as-code creation, API documentation, development projects, AI work
Licenses & Certifications
- ESET Cyber Security Awareness Training Certificate
  ESET North America
  Jan 2021
- Git and Github for Writers certificate
  Udemy
  Nov 2023
Honors & Awards
- Awarded to Jim Stowers
  National 'High Flying Tutor' Award Quantum Education Group Oct 2013 Achieving in the top three tutor positions for student qualification results in the company nationwide.
- Awarded to Jim Stowers
  National 'High Flying Tutor' Award Quantum Education Group Sep 2013 Achieving in the the top three tutor positions for student qualification results in the company nationwide.
- Awarded to Jim Stowers
  National 'High Flying Tutor' Award Quantum Education Group Dec 2011 Achieving in the the top three tutor positions for student qualification results in the company nationwide.
- Awarded to Jim Stowers
  National 'High Flying Tutor' Award Quantum Education Group Nov 2011 Achieving the top tutor position for student qualification results in the company nationwide.
- Awarded to Jim Stowers
  MASTERS Institute inaugural Research trophy MASTERS Institute Nov 2002 Being the top researcher amongst the student body. Leading research groups and subjects.
Volunteer Experience
- Regional Coordinator & electorate candidate
  Issued by Political Party on Jan 2002
  Associated with Jim Stowers
- Empowering men group leader
  Issued by M.B.C. on Jan 2010
  Associated with Jim Stowers