Mohammed Baghaffar

Experience

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  الشركة الفضائيه للاتصلات

  Oct 2013 - Sept 2016

  Customer Service Representative

  -Monitored customer satisfaction in all company products and services. -Assisted in problem solving and braiynstorming solutions to existing concerns

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  Zimmo Trading Company

  Oct 2016 - Apr 2017

  Sales Representative
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  SAED.

  Apr 2017 - Oct 2021

  Operations Supervisor

  -Managing Logistic Department.-Managing Client Relation Department.-Lead Accommodation Team to ensure the team are implementing company rules and policy.-Handles internal operations process to improve the quality of service.-Perform reconciliation and ensure locations updated.-Perform measurement performance management "KPIs".-Send daily headcount analysis report.

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  Confidential

  Oct 2021 - Oct 2022

  Operations Manager

  -Launched a new site in Jeddah city complying with all KSA regulations and permits.-Managing the day-to-day operations of an ecommerce business, including customer service, inventory management, marketing efforts, and financial planningOversee end-to-end customer order experience in our eCommerce-Drive strategic development and continuous optimization of order management processes in close alignment with various internal and external stakeholders.Ensure a safe workplace and promote a strong safety culture.-Establish SLAs for bug fixes in partnership with IT and review contracts to ensure coverage is of optimal business interest-Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates Show less

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  Confidential

  Jan 2023 - now

  Regional Operations Manager