Mohammed Baghaffar

Mohammed Baghaffar

Customer Service Representative

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location of Mohammed BaghaffarRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Regional Operations Manager

  • Education

    • جامعة الملك عبد العزيز

      2012 - 2016
      بكالوريس / علوم بحار فيزياء بحرية متخرج
  • Experience

    • الشركة الفضائيه للاتصلات

      Oct 2013 - Sept 2016
      Customer Service Representative

      -Monitored customer satisfaction in all company products and services. -Assisted in problem solving and braiynstorming solutions to existing concerns

    • Zimmo Trading Company

      Oct 2016 - Apr 2017
      Sales Representative
    • SAED.

      Apr 2017 - Oct 2021
      Operations Supervisor

      -Managing Logistic Department.-Managing Client Relation Department.-Lead Accommodation Team to ensure the team are implementing company rules and policy.-Handles internal operations process to improve the quality of service.-Perform reconciliation and ensure locations updated.-Perform measurement performance management "KPIs".-Send daily headcount analysis report.

    • Confidential

      Oct 2021 - Oct 2022
      Operations Manager

      -Launched a new site in Jeddah city complying with all KSA regulations and permits.-Managing the day-to-day operations of an ecommerce business, including customer service, inventory management, marketing efforts, and financial planningOversee end-to-end customer order experience in our eCommerce-Drive strategic development and continuous optimization of order management processes in close alignment with various internal and external stakeholders.Ensure a safe workplace and promote a strong safety culture.-Establish SLAs for bug fixes in partnership with IT and review contracts to ensure coverage is of optimal business interest-Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates Show less

    • Confidential

      Jan 2023 - now
      Regional Operations Manager
  • Licenses & Certifications

    • Health & Safety According to OSHA

      Exclusive Technology Training Center l مركز التقنية الحصرية للتدريب
      Mar 2021
    • Project Management Professional (PMP)

      Exclusive Technology Training Center l مركز التقنية الحصرية للتدريب
      Mar 2021