Ahmed Salem

Experience

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  IT Owners, Qatar

  Sept 2011 - Oct 2012

  Oracle Super User Consultant

  Application data entry and uploading experience with database.Payroll admin and support users while running the payroll.Proactively work on the user pain areas to ensure full satisfaction of the user community Transfer knowledge to other team members and ensure them to be up-to-date with latest technology.Ensure sufficient and proper documentation is availed to support the system internally Prepare documentation for whatever amendments made to the system as per Oracle standards Show less

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  Malomatia

  Nov 2012 - now

  SAP ERP HCM Modules ( OM - PA - TM - PY - EFM - LSO - PM )Implementation and SupportSuccess Factore ( PM,GM - Employee Central - Recruitment - On boarding)Core app - Enterprise appThe development of the Post Production support for Governmental entities.ESS & MSS Business and Technical support for all Governmental entities (Solution Manager Support)Responsible for the initial user trainingClarify processes to end users and business stakeholders as requiredProvide detailed transactional information to HR usersWork with HR data owners to fix data issues or to re-assign responsibilitiesPrecise approach to project management and procedures to adhere with Qatar lawTake the HR issues, then plan and deliver a solution using own initiative, with guidance.Following and monitoring the agreed SLA.Ensure adequate communication with the customer(s) for all service-related enquiries and issues.Ensure the on-going service delivery and support meet agreed customer requirements.Interacting with Service Desk’s role as the central coordination point for all SAP related issues.Establishing and adequately resourcing the requirements of the project, including staffing.Finding out what the client wants to achieve.Reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit. Show less

  • Senior SAP HCM Consultant

    Jun 2015 - now

  • SAP HCM Consultant

    Nov 2012 - now

  • SAP HCM Consultant

    Nov 2012 - May 2015