Sumit Sehgal

Experience

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  Cegeka

  Jul 2006 - Nov 2007

  Team Leader

  for Tata Indicom Inbound Process For 16 Months.Analyzing ACD reports & setting targets for the sameCall flow analysis & defining roster accordingly.Maintaining Service level through ACD analysis.Handling 2nd level escalations.Keeping a track of Performers & Non performers on the basis of Performance reports & action plans on the same.

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  EHorizons LLC

  Dec 2007 - Jan 2009

  Sr.Business Executive/Trainer

  for B2B outbound Process from 12 Months in International Marketing Campaign.Roles & Responsibilities:Handling sales account of the company according to the centre given. Maintaining training module according to the changes of the marketing needs.Making decision according to the clients need.Taking interview of the candidates and give training and prepare for the certification.3) Company Call2Connect – Group Company of Hasibat Holding Company KSC, Kuwait. Show less

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  E-Horizons

  Feb 2008 - Jan 2009

  Senior Executive/AM/Trainer

  Job Profile : Responsible for Corporate Sales and Marketing. (USA)CGBS was an IT and ITES firm providing various software solutions like IVRs, Voice loggers, Predictive dialer, Automatic Call distributor, CTI application, Web servers, Soft switch etc • Understood the market requirements and formulated strategies to hit the right industry targets and have resources available at any point of time to meet customers demand.• Ensuring high quality service delivery by the operations and helping with resource allocation. Work as a liaison between the client and ops on an ongoing basis.• Key Account management for increased repeat revenue and increase in the scope of collaborations to large accounts. Show less

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  Tata Tele Business Services

  Feb 2008 - Dec 2010

  (L2), Backend Operations and member of Enterprise Team associated with Tata Tele Services on the payroll of Planman.Roles & Responsibilities:Responsible for resolution of all types of Complaints/ Requests originating from Corporate accounts. Complete support system for CRM/BRM’s.Look into the queries and concerns pertaining to every aspect of Enterprise Business Services.Have been a complete support system to the sales function in terms of extensive amount of follow up for customized plan configuration, raisal of feasibility requests.End to end coordination with TTSL device support team for fault rectification of faulty devices.Track all kinds of reports published with respect to Vol./Invol churn.Instrumental in inflow of appropriate leads to sales team for execution.Partake in critical business nature concalls of strategic corporate accounts for sales and service issue download and way forward on the same.Additionally supervising the activities of order fulfillment process within ECSD on a daily basis and also looking after the proceedings of the retrieval of walkies and devices bearing EMI component.2) Company E-Horizons Online Media Company Show less

  • Team Leader

    Feb 2009 - Dec 2010

  • Senior Executive

    Feb 2008 - Dec 2010
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  Airtel

  Dec 2010 - Mar 2017

  Senior Executive

  Business Analyst & Bid Management (AES).Roles & Responsibilities:Have been a complete support to the sales and service function in terms of extensive amount of follow up for customized plan configuration, raisal of feasibility requests and customer satisfaction.Look into the queries and concerns pertaining to every aspect of Airtel Enterprise Services.Partake in critical business nature concalls of strategic corporate accounts for sales and service issue download and way forward on the same.Responsible for resolution of all types of Complaints/ Requests originating from Corporate accounts. Show less

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  Naesys Dimensions Solution Pvt. Ltd.

  Mar 2017 - Apr 2018

  Bid Manager
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  IBM India

  Apr 2018 - Sept 2019

  Bid Manager
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  Airtel

  Sept 2019 - May 2022

  Bid Manager
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  Tata Communications

  May 2022 - now

  Manager - Bid Management