Michael Foley

Experience

• 

  Telefónica

  Feb 2005 - Oct 2009

  Meet and exceed sales revenue, acquisition and retention targets - Meet and exceed customer satisfaction targets - Develop relationships with customers, know what is important for their business, build loyalty to O2. - Provide consistent excellent customer service to the entire SME customer base. - Establish and maintain rapport with customers and built trust and confidence through individual care & attention to detail. - Recognise, evaluate and capitalise on potential opportunities for additional business within your accounts. - Be tenacious in chasing and closing all leads. - Identify, qualify and quantify potential threats to all accounts. - Recommend and implement action plans.- Take ownership and use initiative in problem solving - make things happen - Understand and keep up to date on the latest wireless technology developments and technical issues affecting your accounts - Provide consistent excellent service to all customers, which is acknowledged by both corporate and individual customers. - - Personally received expressions of appreciation from satisfied customers in recognition of excellent service and problem resolution.- Creating business relationships Show less

  • Account Manager

    Aug 2006 - Oct 2009

  • Customer Care Representative

    Feb 2005 - Aug 2006
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  SAP

  Jun 2014 - now

  • Support Team Manager

    Dec 2019 - now

  • Senior Support Engineer Application Life Cycle Management

    Apr 2018 - Dec 2019

  • Support Engineer - Solution Manager

    Jun 2014 - Apr 2018