Mark Lakhram

Experience

• 

  Hutchinson Plumbing Heating Cooling Energy Services

  Jun 2018 - Jun 2021

  Installer Apprentice
• 

  Interapt

  Sept 2022 - Nov 2023

  IT Support Analyst

  • Configured and deployed Windows images to laptops for new teams and employees, ensuring consistent and optimized system setups.• Acted as the first point of contact for technical support, assisting 300 users with software, hardware, and network-related issues.• Maintain a comprehensive inventory of printers and related supplies, ensuring adequate stock levels for smooth operations.• Coordinate with vendors for printer maintenance and timely replenishment of consumables.• Maintain accurate records of support tickets, inventory, and laptop repairs for future employees.• Utilize Splunk to monitor and analyze data to identify workstations with out-of-date security software and prioritize remediation efforts.• Work with the IT team to deploy security updates and patches to ensure the organization's workstations are protected against potential threats.• Leverage Qualys to create targeted queries and identify workstations using specific software versions.• Collaborate with relevant teams to assess software compliance and take necessary actions for standardization and security enhancement.• Utilize Microsoft Intune and Azure to monitor and identify issues related to cloud synchronization and data access for remote users.• Utilize Active Directory to identify and resolve user-related issues, such as access permissions, account lockouts, and profile management.• Research and stay updated on the latest security vulnerabilities and threats that may affect the company's IT infrastructure. Show less