Bogdan Radulescu

Experience

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  CODECS

  Mar 2009 - Dec 2009

  Corporate Event Planner

  * Organized Open University coaching and training events

• 

  Provident Financial Romania

  Sept 2010 - Sept 2011

  Customer Service Operator

  * Sales (short-terms loans)* Customer Support

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  Carl Reh Winery

  Sept 2012 - Dec 2012

  Marketing Manager Intern

  * Developed a marketing plan for the low-end product portfolio* Market research* Sales and product exposure * Customer relations

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  Conectys

  Jul 2014 - Sept 2016

  * Tech Support in Networking, Payments and Game Software;* Shift Supervising

  • Team Lead

    Aug 2015 - Sept 2016

  • Public Relations Specialist / Junior Network Analyst

    Jul 2014 - Sept 2015
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  IBM

  Sept 2016 - Feb 2018

  Project Officer
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  Kyndryl

  Feb 2018 - now

  Service Delivery Manager

  RESPONSIBILITIESo Provide DPE /PE single point of contact and be the advocate between Service Delivery and the DPE /PE/Customer.o Manage delivering to contract performance standards and client measurements.o Drive/Manage service quality and improvement of service delivery processes.o Participate in Technical proposal preparation and submit to DPE /PE for review and approval.o Participate in account plan/strategy.o Effectively and positively communicate the organizational mission, vision, values, goals, performance management and action plans to assigned resourceso Assume management responsibility and delivery my teams, including adherence to all manager responsibilities associate with support delivery processeso Create business policies and operational guidelines when requestedo Lead and direct my team to achieve/exceed KPI’s and SL’s.o Working with my team providing coaching, mentoring and recognizing top performance of my team to management, allowing them to progress where possible towards their career goals and aspirationso Manage and take ownership of escalated customer situations following defined management processeso Take new actions within & across teams, to improve quality and share best practiceso Collaborate across multiple teams for process improvements and standardization Show less