Adam Hackney

Experience

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  New Age Cable

  Mar 2001 - Mar 2004

  Telecommunications Technician
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  Orion Communications

  Apr 2004 - Nov 2004

  Field Manager
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  SEI

  Jan 2005 - May 2005

  Technical Support Analyst
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  PRNewswire

  Jun 2005 - Mar 2006

  Analyst
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  Enhanced Home Systems, Inc.

  Sept 2006 - Jul 2007

  Custom Installer
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  Cash Systems Inc.

  Jul 2007 - Jan 2008

  Technical Operations Support
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  Charter Communications

  Jan 2008 - Apr 2014

  Sr. Broad Band Technician

  Trouble call resolution for residential and commercial locations for TV, Phone, and internet serviceWinner of multiple sales competitionsConsistently ranked in top 10% of technicians nationwideConsistently selected for training of new technicians and corporate partnersExtensive understanding of hybrid-fiber coax network and equipmentExtensive understanding of security systems, home networks, home phone systems, business phone systems, home theatersOn-call assignments

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  TDX Tech

  Apr 2014 - Jan 2015

  Field Technician

  Weekly travel to sites for setup of major retail Network, Security, and P.O.S. systemsLead site technician in charge of 1-3 sub contractorsConsistently met or exceeded critical deadlines to ensure site operationsMain point of contact with partner I.T. and security teamUnderstanding of blueprints and technical drawings to ensure accurate placement of equipmentTraining of partner staff on operation of equipmentAdministration of Milestone Security System

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  St. Jude Medical

  Mar 2015 - Nov 2015

  Global Security Administrator

  Managed Global Security System at over 40 locations world wide Designed new process for offline equipment creating over $20,000 in annual savingsLead world wide audit of all networked security devicesCreated extensive training materialWorked directly with security system vendor to address system issuesLevel 2 ticket supportWorking directly with contractors world wide for hardware installation and repair

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  Best Buy

  Nov 2015 - Mar 2020

  Covering Vendors in 17 states across AmericaManaged markets have seen 3000+bps of NPS growth YOYManaged markets have seen operating costs decrease 15% YOYResponsible for increasing operating income in assigned marketsContract negotiations with new and existing vendorsException payment approvalS.L.A. bonus or penalty charge analysis and approvalEscalation resolutionDirect relationship with Vendor business owner to drive business goals and resultsExplanation of Scope of Work and ensuring partners adhere to requirementsConnecting partners with premium product trainingNPS survey review and action plan creation based on resultsVender termination if partner is unable to meet business goalsHoliday planning for coverage and capacityDetermining market coverage based on analysticsDriving cross functional business projects and initiatives Show less Designed and implemented new appliance damage reduction and claims process which reduced costs an estimated $500,000 annuallyDesigned new nationwide field training program in partnership with major appliance manufacturersCoordinated nationwide training between major appliance manufacturers and field teams at over 35 locationsHelped design and launch vendor S.L.A. program. Ran reporting and communication with vendors on results. Updated Scope of Work documents for simplicity, accuracy of work, and ensure client understanding.Analyzed data from extensive time study to ensure all time duration's for field work are accurate.Categorized and organized all sold items to ensure accuracy in skill set assignment, time duration, and crew size for accurate work orders .Created quick reference grid for all skill sets for team members.Assisted with change management of new process for contract field teams.Created new Scope of Work and processed for Internal and contract field teams.Worked with project team to shift entire field force from paper work orders to digital application. Helped design UI and work flow for simplicity and accuracy for field teams.Designed reporting for staffing levels for delivery teams and number of trucks required based on order history.Provide detailed reporting for field personal and corporate personal to make critical decisions. Working with cross functional teams on new training for field personal. SME for multiple cross functional development teams and projects. Assisted with extensive testing of new reporting tools and field applications. Assisted with design of skill sets to be applied to field teams to designate work to be performed. Recommended and implemented additions to parts and tool lineup for field teams to ensure quality and speed of work. Show less

  • Regional 3PL Vendor Manager

    Feb 2019 - Mar 2020

  • Sr. Analyst - In Home Operations

    Nov 2015 - Feb 2019
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  Bailiwick

  Mar 2020 - Aug 2020

  National Vendor Recruitment Manager

  • Recruit I.T. and Electrical vendors able to complete commercial projects nationwide• Responsible for decreasing cost to serve nationwide by onboarding quality Vendors at competitive rates• Work with Territory Field Managers to identify high cost regions and target rates• Contract review, redlining, and negotiation• Onboard Vendors and maintain all Vendor records

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  Jazwares, LLC

  Nov 2020 - Feb 2025

  Manage internal and external stakeholders on production & order status through weekly meetingsUnderstand client’s strategic objectives to maximize orders of productive goodsManage inventory levels against in stock goals while reducing unproductive inventoryCoordinate with multiple teams on Vendor Income spending and chargebacksAnalyzed POS data to make recommendations on additional opportunities and drive increased salesMonitor weekly vendor performance metrics, identify areas of opportunity; communicate analysis and recommendationsAnalyze data in supply chain metrics for areas of opportunity and enhanced business practicesCreate and document processes and SOPsCoordinated with multiple leadership levels to resolve challenges and drive business goalsClient communications and conflict resolutionProactively communicate with multiple stakeholders on supply chain and order status Show less Manage orders to Target account and Best Buy through distributor U&ITrack charges and payments on $5+ Million through JBP program and Vendor Income systemCoordinate with Accounts Receivable team on payments to ensure timely paymentsData & sales analysis to identify over or under orders on itemsMonitored In stock levels to allow unconstrained salesInternal & External stake holder managementCoordinate with Product development team, order management team, over seas merchandisers to ensure on time shipments. Show less

  • Sr. Replenishment & Vendor Income Manager - Target & Best Buy

    Dec 2023 - Feb 2025

  • Replenishment and Vendor Income Manager - Target & Best Buy

    May 2022 - Dec 2023

  • Replenishment Manager - Target

    Nov 2020 - May 2022