Olena Sikora

Olena Sikora

Hostess

Followers of Olena Sikora2000 followers
location of Olena SikoraUkraine

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  • Timeline

  • About me

    Nothing is more important to a business than the people that run it.

  • Education

    • Lviv Institute of Economy and tourism.

      2009 - 2014
      Bachelor degree Hotel and restaurant business.
  • Experience

    • Aldemar Resorts

      Mar 2011 - Oct 2011
      Hostess

       Meeting and accompaniment visitors Providing general information about the specifics of the hotel Resolving conflict situations with guests Support with translation

    • Join UP!

      Oct 2011 - Jun 2013
      Lead Manager

      Attracting new customers and maintaining existing customer base Registration of documents (visa, insurance ) Cooperation with airlines/ tour operators Resolving conflict situations with contractors/clients Assistance of customers in selecting the optimal tour

    • Wondermall

      Apr 2014 - Nov 2016
      QA Engineer

      Wondermall is an award winning mobile shopping mall app, which brings 200 top brand stores to a single touch friendly app with a unified experience. You can easily browse great products, search for items across all stores, checkout with a single click and enjoy the experience. The app was ranked #4 in the US Shopping category on the App Store. It received App Store Editors' Notes, was featured many times and constantly enjoyed a near 5 star App Store rating. Careful testing of all functions of the program Prioritizing tasks Defect tracking and verification Requirements analysis Show less

    • Rakuten

      Nov 2016 - Jun 2021
      Lead Project Manager

      RCP is an exciting project at Rakuten. Our mission is to provide an accurate, compelling catalog with millions of products covering thousands of merchant partners – and build highly relevant search and other services to take our e-commerce offering to the next level. This platform supports global business units from many countries including USA, Japan, UK, Germany, Canada and others.- Communication with customer, planning the project according to the customer’s requirements;- Helping out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity; - Planning, monitoring, appraising and reviewing job contributions, identify roles and responsibilities of the project team;- Breaking of the backlog into tasks for developers evaluation and estimation;- Identifying and addressing problems and opportunities for the team, determining and taking corrective actions, conflict resolution;- Creating reports to update the company about team progress, invoice management; - Providing inspired leadership for the team, setting teamwork, motivating team members;- Being responsible for the effective and successful management of labor & productivity;- Being in charge of team delivering a high quality product, well tested and on time.- Assisting HR with recruiting when necessary. Show less

    • Super Unlimited Inc.

      Feb 2021 - now
      Head of Product ( VPN mobile domain)

      VPN - Super Unlimited Proxy2024 - One of the most downloadable apps in the Utility & Productivity Category2023 - Constantly keeping strong positions in Top Charts < Productivity Apps >2022 - An award for being recognized as an outstanding example of Expansion

  • Licenses & Certifications

    • Scrum Master Fundamentals

      E5
      Oct 2020
    • Mobile App Marketing 2022 ASO, Advertising & Monetization

      Udemy
      Jan 2023
      View certificate certificate
    • Project Management Course

      Online Ukrainian School of Project Management by Denys Prylutskyi
      Feb 2021
      View certificate certificate
    • How to Manage a Remote Team

      GitLab
      Nov 2020
      View certificate certificate
    • Data Security & Privacy

      Rakuten International
      Mar 2019
    • Project management

      Udemy
      Feb 2022
      View certificate certificate