Olena Sikora

Experience

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  Aldemar Resorts

  Mar 2011 - Oct 2011

  Hostess

   Meeting and accompaniment visitors Providing general information about the specifics of the hotel Resolving conflict situations with guests Support with translation

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  Join UP!

  Oct 2011 - Jun 2013

  Lead Manager

  Attracting new customers and maintaining existing customer base Registration of documents (visa, insurance ) Cooperation with airlines/ tour operators Resolving conflict situations with contractors/clients Assistance of customers in selecting the optimal tour

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  Wondermall

  Apr 2014 - Nov 2016

  QA Engineer

  Wondermall is an award winning mobile shopping mall app, which brings 200 top brand stores to a single touch friendly app with a unified experience. You can easily browse great products, search for items across all stores, checkout with a single click and enjoy the experience. The app was ranked #4 in the US Shopping category on the App Store. It received App Store Editors' Notes, was featured many times and constantly enjoyed a near 5 star App Store rating. Careful testing of all functions of the program Prioritizing tasks Defect tracking and verification Requirements analysis Show less

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  Rakuten

  Nov 2016 - Jun 2021

  Lead Project Manager

  RCP is an exciting project at Rakuten. Our mission is to provide an accurate, compelling catalog with millions of products covering thousands of merchant partners – and build highly relevant search and other services to take our e-commerce offering to the next level. This platform supports global business units from many countries including USA, Japan, UK, Germany, Canada and others.- Communication with customer, planning the project according to the customer’s requirements;- Helping out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity; - Planning, monitoring, appraising and reviewing job contributions, identify roles and responsibilities of the project team;- Breaking of the backlog into tasks for developers evaluation and estimation;- Identifying and addressing problems and opportunities for the team, determining and taking corrective actions, conflict resolution;- Creating reports to update the company about team progress, invoice management; - Providing inspired leadership for the team, setting teamwork, motivating team members;- Being responsible for the effective and successful management of labor & productivity;- Being in charge of team delivering a high quality product, well tested and on time.- Assisting HR with recruiting when necessary. Show less

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  Super Unlimited Inc.

  Feb 2021 - now

  Head of Product ( VPN mobile domain)

  VPN - Super Unlimited Proxy2024 - One of the most downloadable apps in the Utility & Productivity Category2023 - Constantly keeping strong positions in Top Charts < Productivity Apps >2022 - An award for being recognized as an outstanding example of Expansion