Mayerlin Becerra Dos Santos

Experience

• 

  Soporte S.P.I

  Jan 2009 - Jan 2012

  Functional System Analyst

  Position held as Systems Analyst, in Support S.P.I C.A, performing tasks of updating user passwords, creating requirements, escalating cases to the corresponding departments, for users of the Telefónica company. Management of Remedy tools, CVSC+, Intranet.

• 

  Banesco Banco Universal

  Jan 2012 - Jan 2012

  C# Developer Trainee

  Development of a web application for banking agency audits, created in C# and MsSQL for the Service and Quality Audit Management of Banesco Banco Universal.

• 

  GRAM & Asociados

  Jan 2012 - Jan 2013

  SAP System Analyst BI

  creation of reports in Web Intelligence in its SAP BO 4.0 version, for B2B, B2C and loading data into ODS through Sap's DataWeare House tool. Configuration of user access, ABM of users to the system through CMC.

• 

  Ittaca corp

  Jul 2013 - Jul 2014

  SAP System Analyst BI

  Radio Engineer at the Telefónica company through the contractor Ittaca Corp. C.A, performing tasks related to Network Performance Management. Such as the creation of queries and tables in the Oracle database, creation of universes through the Designer tool and report development in Web Intelligence Rich Client Business Object tools version 3.1. Proficiency in programming in Perl, Shell Script. Validation and review of Kpi's and counters from different suppliers such as Nokia, Huawei and ZTE. Development of weekly statistics reports for the different managements on the status of the RNCs and sectors of the Network. Management of managers such as: M2000, NectAct, NetNuman and Remedy, Review of network performance in 2G and 3G technologies. Weniger anzeigen

• 

  Banco Central de Venezuela

  Nov 2014 - Jan 2015

  Project Manager

  Implement the project management office, design of the portfolio of relevant projects, improvements in knowledge management, advice on the development of project initiatives, lessons learned sheets, risk management matrices, governance proposal and IT management and responsibility business social

• 

  Daxa Group

  Feb 2015 - Jul 2015

  Fuctional Business Analyst

  Carry out the quality evaluation of IT services, aligning technology with business processes, calculating indicators, automating reports in Excel with management of macros and formulas. Documentation of all IT services, generating satisfaction surveys with the service for internal clients, downloading databases through Avaya and Remedy managers.

• 

  Telefónica

  Jul 2015 - Jan 2018

  Audit and validate the service level reports delivered to the different areas of the company, with the purpose of delivering reliable information. Validation of the ITIL process related to the Service Reports clause in order to comply with ISO20K Standards, Lead and coordinate the Help Desk service provided to Telefónica Venezolana users; gathering information for the inventory of jobs and audits related to the storage warehouses with the company's assets.Additionally, work with the Governance Management performing the following related tasks: Plan, coordinate, direct, control, analyze and evaluate the requirements generated by the VP of Technology and its areas, as well as the activities inherent to diagnosis, design, reengineering, measurement and continuous improvement of VP processes and procedures. (Policies, standards, processes, procedures, SLA'S, manuals, etc...) Ensuring their availability, quality and validity, coordinate and schedule supervision resources (services and suppliers) so that they achieve the established objectives, paying special attention. in the causes that generate gaps in the goals. (Involves requests and tracking of deliverables) Weniger anzeigen

  • Service Operations Chief

    Jan 2016 - Jan 2018

  • SLA Quality Coordinator

    Jul 2015 - Jan 2018
• 

  SERATIC LTDA

  Jan 2018 - Jan 2021

  Senior Manager Project Management

  Management through agile methodologies, specifically the Scrum framework, creation of use cases, monitoring, functional testing, application implementation. Development of manuals and training of mobile applications and solutions for the end client. Currently I have carried out the execution and closure of 20 projects. Of the applications: Business directory, for companies: LATAM, ESAN, MINISTRY OF THE INTERIOR, SERNANP, CONCYTEC, National Police of Peru (PNP) and ITALTEL, Applocker: ADUANERA CAPRICORNIO, Visit manager: INTERFOREST, inspection: CENTENARIO; monitoring: Lima Tax Administration System (SAT). Take orders: The 9 distributors of the Shell company(PRIMAX). Logistics: CARSA. Weniger anzeigen

• 

  Hospital Británico

  Feb 2019 - Jan 2021

  Product Owner

  Task monitoring, functional testing,Backlog prioritization and organization,Validation of product development KPIs. RoapMap creation.Definition of functional needs together with users andmonitoring objectives in a timely manner. Execution of tests withPostman and SoapUI to test APIs and web services (REST | SOAP)- Front code review to propose/apply style changes,contents and/or calls to services. Application and product migrationto microservices. Responsible for corrective and evolutionary maintenance ofproducts. Weniger anzeigen

• 

  Casa de Moneda Argentina

  Jan 2021 - now

  Technical Product Manager
• 

  Coderhouse

  Jun 2023 - now

  Tutor Product Manager