Emerson Brown

Experience

• 

  Apple

  Jul 1990 - Oct 1992

  Project Engineer

  Designed and implemented automatic controls architecture for assembly, testing, packaging, and distribution of a high mix of product models and configurations.

• 

  Quantum

  Oct 1992 - Aug 1996

  Sr. Staff Engineer

  Designed worldwide factory controls architecture, networking all assembly lines and process centers to generate equipment performance and cycle time reporting. Designed user interfaces for monitoring operations data. Simulated and optimized cycle times and process flows for high demand variance.

• 

  Self Employed

  Aug 1996 - Dec 2000

  Systems Integration Consultant

  Provided complex systems integration to clients in 13 industries including Apple Computer and Symbol Technologies. Designed and implemented automated systems for assembly, testing, packaging and material handling of electronic equipment.

• 

  Cisco

  Sept 2000 - Aug 2011

  • Pioneered data model for corporate adhoc business intelligence and performance dashboards.• Developed Key Performance Indicators for Balanced Scorecards in areas of Quality and Operations.• Developed new operational metrics and dashboards for process and performance monitoring.• Created a scalable development process for dashboard and data model prototyping.• Contributed to repository of best practices with templates and methodologies for development of BI models, reports and dashboards to enable broader business user participation in IT and speedier delivery.• Translated business questions into use cases and data model requirements with emphasis on anticipating future ad-hoc needs.• Business/IT liaison for data model, warehouse and reporting systems development.• Developed dashboards, reports and logical model featured in book "Performance Dashboards" by Wayne Eckerson (2nd edition p. 166-169) Show less • Performed statistical analysis and modeling to determine relevant leading indicators and attributes of product quality, quantifying financial impacts to business.• Identified relationships between hardware failure modes in manufacturing process and field failures at customer sites to drive corrective actions to improve product quality and customer satisfaction.• Developed methods to calculate component field failure rate and product reliability and identify most costly supplier issues to ensure efficient direction of resources• Developed method to quantify cost of poor quality associated to component material defects which was adopted by finance and Black Belt community to calculate ROI for test and manufacturing process investments.• Developed optimization algorithm to prioritize testing of supplier part changes to minimize impact of $400M quarterly revenue at risk.• Identified unnecessary manufacturing test vectors resulting in over $4M in savings• Team shared two industry best practices awards (Customer Intelligence & Enterprise BI) from The Data Warehouse Institute Show less

  • Decision Support Architect

    Jul 2009 - Aug 2011

  • Senior Data Analyst

    Jan 2002 - Jul 2009

  • Business Analyst/Technical Program Manager

    Sept 2000 - Jan 2002
• 

  Salesforce

  Mar 2012 - now

  Responsible for the business and technical roadmap of data products, program / project delivery, quality, operations, and prioritization of requests for data products. Lead a product delivery team of decision scientists, visualization analysts and data engineers. Lead team of architects designing data architecture for usage-based billing, privacy, multifactor authentication and security analytics. Data Scientist responsible for customer usage/adoption analysis of Sales Cloud, Service Cloud and Analytics Cloud features & products.

  • Director, Product Management, Data & Analytics

    Sept 2023 - now

  • Director, Data Architecture - Information Management & Strategy

    Nov 2019 - now

  • Principal Analyst - Information Management & Strategy

    Feb 2019 - Nov 2019

  • Information Architect - Data Science

    Jan 2017 - Feb 2019

  • Principal Data Scientist

    Jul 2013 - Jan 2017

  • Lead Data Scientist

    Mar 2012 - Jul 2013