Ryan Wolf, CPCU

Experience

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  Subway

  Apr 2000 - Jan 2005

  -Employed as Assistant Manager from 3/2000 – 3/2005-Created many in-store innovations resulting in increased efficiency and productivity including a mathematical formula that allowed us to forecast the amount of bread we would need for the next day with minimal waste-Oversaw over 20 people ranging in age from 14 - 52 years old, including 2 Assistant Managers-Produced weekly schedules, ordered inventory, filed end of week paperwork-Managed customer service/relations, employee morale/relations by providing an upbeat, positive and fun working atmosphere-Kept a steady inventory based on forecasted sales, minimized labor cost through scheduling and minimized food cost through efficient operations and adaptive ordering-Exceeded one-week sales record for the entire Subway franchise (just over $ 100,000 in sales)-Ended fiscal year with $1.2 million in sales, combined between 2 locations inside HersheyPark in just over 5 months of business Meno dettagli

  • Unit Manager

    Mar 2005 - Jan 2005

  • Assistant Manager

    Apr 2000 - Mar 2005
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  Shippensburg University

  Mar 2005 - Jan 2006

  Recreation Staff

  -Responsible for the registration to the fitness center gymnasium and field house-Signed out and kept inventory of the intramural sports equipment at the sports shed-Controlled access into the fitness center, gymnasium and field house-Served as event personnel during special events in the field house-Executed this job while taking a full time class work load

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  A.G. Mauro Company

  Jan 2006 - Jan 2008

  Project Manager

  -Began managing jobs on my own after one month of training-Learned and specialized in Architectural Hardware for over 20 different product lines-Responsible for managing my own time and projects to keep them on track-Managed projects from beginning to end; including detailing, releasing material for order entry and solving problems for the customers after delivery and installation-Dealt with many customers/contractors providing excellent customer service with timely and efficient responses to questions and price quotations in person and over the phone-Quoted revisions as necessary during the course of each project, providing up to an extra 20% of the original contract amount-Scheduled meetings, order dates and delivery dates to maintain the projects schedule without unnecessary delays-Managed 12 projects simultaneously and a total of almost 40 projects over the course of my employment Meno dettagli

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  Hollywood Casino

  Jan 2008 - Apr 2009

  Marketing Services Supervisor

  -Lead Supervisor and right hand person to Manager-Supervised the main Customer Service area on the casino floor at Penn National’s newest property, Hollywood Casino-Managed up to 7 employees each day and a total of 22, ages ranging from 18 – 60-Opened property and assisted in hiring and training before and after opening-Created forms, and wrote all policies and procedures for newly developed department-Handled customer complaints and suggestions daily in person and over the phone-Assisted with adding over 200,000 customers into database within 1 year of operation-Created and helped implement an email capture promotion (the E-List), which helped increase our capture rate through different promotions-Assisted with execution of weekly promotions and special events including announcing over the audio system and being the promotional MC-Setup sweepstakes and giveaways in the slot management system-Produced rules and regulations, event overviews and event proformas-Filled in for the roll of Promotions and Events Manager when needed Meno dettagli

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  Wells Fargo

  Jan 2010 - Jan 2011

  Performed account reviews existing customersSold additional financial tools for existing customersAssisted new customers in setting up new accounts based on financial needsPerformed customer service recoveries in person and over the phoneDeveloped sales leads for business partners (mortgage and financial planning)Assisted in training branch employees on new personal banking and teller softwareHeld keys and combinations for multiple vaultsPerformed job duties in multiple branches with high level of sales results Meno dettagli

  • Customer Sales and Service Representative

    Nov 2010 - Jan 2011

  • Teller

    Jan 2010 - Nov 2010
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  State Farm

  Jan 2011 - now

  Handled non-complex property damage claims in a team environment, duties included:Making liability decisionsDetermining and negotiating paymentsPerforming coverage reviewsInvestigating accidentsTrained new employeesLead a daily strategy for task work ensuring we met our service level goals Processed non-complex property damage claims in a team environment, duties included:Issued payments based on estimatesHandled high volume of incoming calls for a variety of customer concernsEvaluated new claims for proper department handlingTrained new employees

  • Claim Team Manager - Property Express

    Feb 2015 - now

  • Claim Team Manager - Initial Loss Reporting

    Jan 2013 - Feb 2015

  • Claim Representative

    Feb 2012 - Jan 2013

  • Claim Processor

    Jan 2011 - Feb 2012