Clara Vidya A

Experience

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  Badan Perwakilan Mahasiswa FEB UGM

  Sept 2018 - Mar 2021

  • Managed all BPM FEB UGM social media accounts• Handled everything from designing SOPs and content schedules to executing content creation.• Supervised five team members to ensure the media division's goals were met. • Managed all BPM FEB UGM social media accounts• Designed SOPs and contents for BPM FEB UGM’s social media accounts.• Led the primary coordination for four comparative study activities with external organizations. • Enhanced the organization's image across various social media platforms.• Assisted in managing all BPM FEB UGM social media accounts and documented organizational activities.

  • Head of Media Bureau

    Mar 2020 - Mar 2021

  • Deputy Head of Media Bureau

    May 2019 - Mar 2020

  • Staff of Media Bureau

    Sept 2018 - May 2019
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  Warta POV

  Feb 2020 - Dec 2020

  Content Creator
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  Indonesia Talent Hub

  Jan 2021 - Jan 2022

  Social Media and Design

  • Formulated standard operational procedures for social media content.• Analyzed current community trends for content material• Supervised the Sulawesi ITH region, and coordinated field activities during webinars.

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  Universitas Gadjah Mada (UGM)

  Jun 2021 - Aug 2021

  Treasurer KKN PPM UGM Godean 2021

  • Involved in overseeing the allocation of Rp. 5,000,000.00 to support the implementation of the 2021 Godean KKN team's work program, ensuring wise utilization of funds. • Managed cash flow records and prepared financial reports for the team.

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  CU Mandiri

  Jan 2022 - Feb 2022

  Marketing and Creative Intern

  - Actively involved in a partnership program aimed at empowering members within the culinary SME sector. - Developed marketing strategies and overseeing the management of social media accounts for these SMEs, significantly enhancing their public engagement. - Successfully crafted Standard Operating Procedures (SOPs) for marketing and design, and notably increased the Instagram following of 103 SMEs by 103 new followers.

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  Fakultas Ekonomika dan Bisnis UGM

  Feb 2022 - Jul 2022

  Teaching Assistant (Microeconomics II)

  - Effectively coordinated and evaluated assignments for Microeconomics II courses (Regular and International Undergraduate Program (IUP) classes).- Offered tailored tutoring through the WhatsApp chat service to enhance students' comprehension of the course material.

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  PT Bank SMBC Indonesia Tbk

  Feb 2023 - now

  • Authorize Wholesale Loan Operations (bilateral and syndicated) with exposure up to IDR 750 billion, including new disbursements, repayments, prepayments, rollovers, fee management, and ongoing loan maintenance.• Monitored and managed SBLC (Singapore and Tokyo).• Supervised dispute resolution and settlement processes on General Ledger (GL) related to Wholesale Loan portfolios.• Supported internal and external audit requirements by ensuring accuracy, transparency, and timely reporting across allWholesale Loan activities. Show less Assigned to the Operations Transaction Center (OTC), which oversees the Retail Loan Operations (RLO) Department and its five units:Jenius and Credit Card, Pension and Active Employee Loan Disbursement, Mitra Usaha Rakyat (MUR) disbursement, Loan Repayment, Support Service, and Employee Loan.• Delivered 20+ automation and process improvement initiatives across RLO’s units.• Produced transaction tools using flow process automation by Power Automate with Artificial Intelligence engine.• Developed reconciliation macro using VBA to remove manual process, reduce potential risk, and paperwork method.• Lead process improvement projects that focused on remove process waste in Retail Loan Operations.• Review and update Standard operational Procedure (SOP) for transaction process. Show less Comprehensive Operations Excellence (COrE) program is one of the acceleration program in SMBCI which opens opportunity for fresh graduates to be a part of SMBCI’s transformation process. Selected as one of 25 trainees among 10.000+ applicants)This program includes of in-class training, on-the-job training, and improvement projects.First Project:1. PSDM-Cost Allocation Automation: Successfully made an improvement and automation that triggered from current cost allocation activities being done manually & time consuming. 2. RPA-Userlist Review & User Access Matrix Review: The analysis of data collection and processing automation process for Userlist and UAM Review processes using robot.Second project: Branch assignment at Bandung cityAssessed all the operation activities from Start of the Day (SoD) until End of the Day (EoD) for seeking an improvement at branch. Proposed and led project to enhance a new features at core banking system for tracking delivery collateral documents.Third Project: Optimizing Operations Hepdesk Agent Inquiries Process through Guide Script, Case Category Simplification, and People Empowerment- Achieved success in designing tools to facilitate agents' comprehension of inquiries and provision of standardized responses.- Developed a comprehensive training program aimed at augmenting agents' knowledge base and enhancing performance. Show less

  • Wholesale Loan Processing Authorizer (Alternate)

    Jul 2025 - now

  • Assistant Manager - Operation Transaction Center Service & Development Specialist

    Feb 2024 - now

  • Operations Management Trainee (COrE #4)

    Feb 2023 - Feb 2024