Chandler Sun

Experience

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  上海华映文化传媒股份有限公司

  Jun 2005 - Nov 2012

  IT Manager

  1. Design, structure and maintain IT environment of enterprise (include two sub companies’ re-establishment of whole IT infrastructure, Network security, AD, Exchange, VPN). 2. Leading the IT team to provide day to day helpdesk service, software and hardware troubleshooting. 3. Responsible for enterprise information network security. 4. Maintain enterprise portal website and Email service and database. 5. Guide and promoting enterprise information technology construction, managing development project of OA and CRM system (Project manager for both system development). 6. Hosted the internal training on IT skill and established documents for knowledge base. Show less

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  21Vianet Blue Cloud

  Nov 2012 - Nov 2017

  Senior DC Managing Engineer (Microsoft Azure/O365)

  1. Deployment of Azure /O365 datacenter infrastructure at Microsoft Datacenter (network infrastructure, servers, storage, network devices). 2. Maintain Azure /O365 datacenter include facility environment, basic internet connection, all hardware. 3. Inventory and asset management for all hardware device and spares. 4. Manage and track all RMA process. 5. Oversight for performance in incident management, hardware deployment, hardware and internet troubleshooting, customer support in a 24X7X365 environment. 6. Cut minutes off outages. Manage technical response during critical incidents (Incident Commander). 7. POC for key internal and external partners, coordinate with local telecom and global operation team to achieve SLA. 8. Develop and maintain operational playbooks that guide engineering teams' day to day activities. 9. Drive continuous improvement into the service, procedure, and technology. Show less

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  IBM

  Nov 2017 - Apr 2019

  Infrastructure Expert /Datacenter Expert

  1. Participated in a Commercial Bank (China) IT infrastructure reconstruction project (dev/test and production environment design and construction).2. Datacenter design, Floor design, detail rack design, cabling and labeling design.3. Collaboration with landlord of datacenter base to archive datacenter standard and CIRC authentication.4. Deployment of datacenter infrastructure from hardware to software, include racking, cabling, labeling, system installation, configuration. (Power server, x86server, SAN storage, NAS storage, network devices, load balancer, etc.)5. System environment build of IT infrastructure (VMware vSphere, MS AD Domain, DNS, NTP, Zabbix, Yum, Deep Security, Multi-OS template, etc.)6. Documentation, standardization of deployment and maintenance of the IT infrastructure. 7. Guide and support operation team provide maintenance of multiple infrastructure environments.8. Resolve incident ticket during day to day operation, monitoring SLA during service delivery.9. DEV & Test environment operation managing, include all INC & MAD events with hardware and software in datacenter environment.10. Bridge organizer during critical incident, provide issue summary and report under datacenter protocol.11. POC for internal and external partners, coordinate with local facility team, providing 7*24 service to customer.12. DR site design and implementation base on partner's open stack platform. Show less

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  Blizzard Entertainment

  Apr 2019 - Nov 2022

  1. Leading CN Datacenter team to maintain multiple datacenters supporting both production and corporation environment of Blizzard in CN region. 2. Leading CN Storage team to provide storage service for global BONS environment.3. Collaborate with multiple ISP and Datacenter providers and NTES site service team providing foundation service of datacenter facility. 4. Managing system level operation of Blizzard BONS include deployment and maintenance.5. Maintain Muti-CDN to provide consistent and stable environment for game publishing and operation.6. Guiding local engineering team and collaborate with global teams to design and implement infrastructure projects with cutting edge technology.7. Managing CN IT production environment resource and capacity to support global teams’ projects.8. Asset management of Blizzard CN, guiding engineering team design and implement CN Inventory System, gathering efforts from internal team and business partner to standardize and optimize full asset management cycle.9. Full analysis of Blizzard CN Datacenter and Infrastructure, finding vulnerability and potential risk. Schedule improvement projects integrate multiple team effort to archive final goal. Design and implement DR site for CN production.10. Production environment cost analysis and cost efficiency improvement, providing short to long term plan and business case to operation director and MD. Show less 1. Regroup CN Infrastructure team with the consolidation of Datacenter/ System Service/ Core Service/ Storage/ DBE teams. Leading the new Infra team to support Blizzard CN region business in both production and corporation environment.2. Working closely with NTES SLC/ CDN/ Site service team to provide excellent gaming experience for CN players.3. Collaborate with SI team to maintain and improve service dashboard for leadership of CN. 4. Collaborate with SI/ Cloud/ Network teams to conduct a better hybrid cloud environment in CN region. Show less

  • Infrastructure Manager

    Jul 2020 - Nov 2022

  • Datacenter Manager

    Apr 2019 - Nov 2022
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  Ubisoft

  Nov 2022 - now

  IT Manager, Systems - APAC