Todd Phillips

Experience

• 

  Let's Talk Cellular & Wireless

  Aug 1998 - Sept 1999

  •Conceived and implemented highly effective classroom sessions and hands-on training encompassing customer service, sales processes and operational procedures.•Traveled to ensure delivery of vendor, product, sales and customer service training across the Eastern half of the United States. •Mentored and coached new District Managers on operational functions. •Oversaw all operations of fifteen Metro New York, Long Island, and New Jersey stores •Performed extensive hiring, training, and maintained development of store management to exceed to the next level.•Increased same store sales from prior year by 105% within three months of taking over district.

  • Regional Training Manager

    Sept 1998 - Sept 1999

  • District Operations Manager

    Aug 1998 - Sept 1999
• 

  FedEx Kinkos

  Sept 1999 - Sept 2005

  Center Manager

  •Interviewed, trained, counseled, and terminated employees.•Lead weekly training sessions with branch team to discuss and improve services.•Implemented the transition of our center to include packing and shipping services to meet the deadline for Christmas because of a buyout from FedEx.•Raised training compliance in the 54th & Broadway Branch from 17% to 96% within seven months of managing the business unit.

• 

  F1 Computer Solutions, Inc.

  Oct 2006 - Sept 2012

  Maintenance Lead

  Provided daily training for Support Center team to meet efficiency and service standards Administrator of ConnectWise PSA software in charge of training, creation of procedures, and tracking of team development.Created and maintained project time lines for server and software upgrades.

• 

  Genesys

  Oct 2012 - Apr 2022

  In this role, I will be working with with regional SCO Leaders and SCO Managers to gain a better understanding of their teams’ needs; identify gaps in technical sales readiness; propose solutions; adjust enablement strategies where needed, and to ensure successful field adoption. Additionally, I will work closely with the Partner Programs and Enablement teams to help them leverage existing enablement infrastructure and resources, and to ensure we continue to find ways to align and build stronger enablement and development functions across all sales channels. Show less I am responsible for fostering and driving a culture of learning within the global sales organization and for supporting solution, product and skills focused sales & services training activities for Genesys. As a key member of the Global Sales & Service Operations Team, I am responsible for maximizing Account Executives, Solution Consultants, Services Teams, and Partner effectiveness. "Education should not be a forced activity but should be sought out, by the learner, as a way of enhancing ones skills and results". Show less As a Training Manager, I am responsible for training initiatives globally with Genesys. This includes boot camps, certification programs, user guides, quick learning sessions,how to videos and e-learning.I have organized and delivered many training two-week boot camps for new hires as well. These boot camps are essential to the on-boarding of new sales team members. Organization and regional sales conferences focused on training of new solutions, cross sell and up-sell of current solutions has also been one of my responsibilities being on the Sales U team here at Genesys. Show less

  • Senior Director, Enablement & Development

    Mar 2021 - Apr 2022

  • Global Director for Sales Academy

    Aug 2016 - Mar 2021

  • Training Manager

    Oct 2012 - Aug 2016
• 

  SuccessKPI

  Apr 2022 - now

  Director, Education & Certification

  SuccessKPI is the only platform with Conversation Analytics, Speech & Text, Sentiment Analysis, Quality Monitoring and Automated Actions all in one place.