Charmaine Wiley

Experience

• 

  Cisco Systems

  Jan 2010 - Jun 2010

  Customer Advocacy Lab Operations

  In this dual technical and hands-on position, I played a role in reconstructing customer network segments for improved operations while managing lab infrastructure and inventory systems effectively.During my tenure, I actively engaged in mentorship and STEM advocacy, enhancing new co-op members' and students' technical skills and career paths.

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  Cisco

  Jan 2011 - Apr 2024

  In this dynamic role, I excelled at spearheading business development for Cisco Security across the Americas, achieving goals through efficient planning, marketing, and strategic partnership development. My leadership in cross-functional team collaboration and execution has led to significant business impacts:▶︎ Awarded the "US Impact Award" (2023) for excellence in executing transformational partner initiatives.▶︎ Generated a 3% Y/Y growth, exceeding security benchmarks through team alignment and enhanced processes.▶︎ Initiated the Americas Security Newsflash (newsletter), improving communication and delivering enhancements in response to customer feedback across the AMER (impacting EMEA & APJC) region.▶︎ Increased market penetration and revenue by developing and nurturing key Distributors and 2T partnerships. Show less Closed the technology gap with key stakeholders by developing training strategies that streamlined partner engagement and business growth. Drove short- and long-term partner strategies and coordinated the execution of technical and sales training programs to boost the customer experience lifecycle. Key highlights include:▶︎ Achieved 150% revenue attainment within 6 months (FY21) through partner engagement and innovative training solutions.▶︎ Co-led the LIFT initiative, fostering a culture of diversity and mentorship, generating additional funding.▶︎ Negotiated and closed a $500K SDWAN deal, including hands-on sales support and training for critical deployments. Show less In this role, I provided critical pre-sales technical support and managed networking and computing infrastructure projects, enhancing partner/team capabilities. Selected highlights include:▶︎ Founded the Cisco Aggies Mentoring Program with North Carolina A&T School of Technology.▶︎ Boosted visibility of Cisco sales programs and diversified talent pool by attending in local and national events.▶︎Led the Global Virtual Engineering Women’s Recruiting initiative, enhancing talent acquisition through strategic university partnerships. Show less

  • Security Business Development Manager

    Nov 2021 - Apr 2024

  • Technical Solutions Specialist

    Jan 2017 - Nov 2021

  • Virtual Systems Engineer

    Jan 2012 - Dec 2016

  • Associate Systems Engineer

    Jan 2011 - Jan 2012
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  Pavelka

  Aug 2024 - now

  Wellbeing Program Manager