Andrew Pickford

Experience

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  Bradgrange Packaging

  Sept 1988 - Nov 1992

  Computer Programmer

  Working on DOS based pc workstations my time a Bradgrange was employed writing Lotus 123 spread sheets to manage production planning figures, schedules, sales and monthly stock reports.This role gave me valuable experience working with all levels of an organisation from director level to the workforce on the factory floor, as well as working closely with production managers and sales consultants.

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  Auto Direct Insurance Ltd.

  Dec 1992 - May 1994

  Insurance Telesales Agent

  Taking incoming telephone enquiries, this position required sales and customer service skills to furnish the customer with the correct motor insurance quotation and then process the sale of the motor insurance to the customer.During this role I hit the set sales targets, and achieved additional bonuses for selling over one hundred insurance policies in a month on several occasions.

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  Griffin Telecom

  Jun 1994 - May 1995

  Account Executive

  Working with commercial organisations of various sizes, my experience included installing Mercury Surefax systems on to existing fax systems of the client and working with the client to develop the use of the Surefax system to develop the revenue gained.

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  Rolls Royce Motor Cars

  Jan 1997 - Sept 1997

  Network & Hardware Engineer

  A temporary contract while studying at University, working with both the Workstation and Network Support Teams setting up workstation hardware and software, supporting users in desk or office moves, as well as replacing existing workstations as part of a workstation upgrade programme.

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  Harrison Engineering

  Oct 1997 - Apr 2000

  Computer Consultant

  Networking a suite of workstations with a Windows file server and an A0 plotter, this short term contract gave me my first experience in network cabling.

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  Boldon James Ltd

  Jun 1998 - Apr 1999

  Support Engineer

  After graduating from university I secured a role with Boldon James Limited in the position of Support Engineer with the responsibility of handling customers support enquires, replicating their software issues where necessary and then passing these calls on to the firm's development staff to be rectified.

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  Workplace PLC

  May 1999 - Apr 2000

  Network Administrator

  During my employment at Workplace PLC I was engaged in the administration and support of the firms computer network at their Telford site, helping develop the firm's customer support call management system, written in Microsoft Access, and support the firm's Windows PCs. I was also employed to visit the firm's customers to install and test the Oracle database based payroll system.

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  Dalehead Foods I.T

  Apr 2000 - Sept 2000

  Systems Administrator

  My role at Dalehead Foods involved administration of the sales and production database and support of users in the firm's offices, and on the factory floor at their south Manchester site. This role furthered my experience of databases and dealing with various levels of an organisation.

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  Keelys LLP Solicitors I.T

  Sept 2000 - Nov 2010

  Information Technology Manager

  While managing a budget of over £350,000 per annum, my time at Keelys has been spent working with in all levels of the nine partner legal practise, developing an I.T. system from a simple mirrored file server, serving one site, with a separate I.B.M. AS400 based accounts system, to a network which now serves eighty users spread over three sites, in four buildings, employing W.A.N., M.A.N. and L.A.N. technologies. This network employs Cisco firewalls, switches and routers, category 5e cabling and wireless routers. As the additional sites were added to the Keelys organisation additional I.T. staff have been added, with my input in the recruitment process, so that at present my role as I.T. Manager includes the responsibility of managing two additional staff, one specialising in development and customisation of the firm's practise management system, and one specialising in developing the firm's internet and intranet sites. All three members of the I.T. department are involved in user support which has allowed me to gain experience in designing and managing a support call handling system. With the addition of remote sites to the organisation I have gained experience of designing and overseeing the implementation of network topologies from empty building to operating, productive office, which is integrated into the wider organisation. During the development of the Keelys network and systems I have overseen projects including the implementation of Microsoft Exchange email systems, Blackberry Enterprise Server system, employing various RIM Blackberry models, integrated legal practise management systems (Iris Evolution), Citrix software, and various hardware and software versions including H.P. and Dell hardware. Show less

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  GO Outdoors LTD

  Jun 2011 - Nov 2012

  Returns Administrator

  Processing returned deliverys from customers, dealing with customer queries both over the telephone as well as face to face on the Stoke on Trent branch shop floor, and queries from others members of staff regarding proceses and procedures, and the companies customer service department. I am also dealing with money in the form of refunds to customers through the firm's SagePay account and tills, as well as performing the banking reconsiliation at the end of each day.

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  Phones4u

  Nov 2012 - Apr 2013

  Telesales Agent

  Working on both Inbound and Outbound telephone campaigns including Hotleads, my time at Phones4U was employed selling mobile telephone contracts to consumers.

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  Vodafone

  Apr 2013 - Jul 2014

  Outbound Telesales Agent

  Working on both Inbound and Outbound campaigns, my time at Vodafone is employed selling mobile telephone contracts to consumers. I hope to develop my career at Vodafone and employ my project and I.T. skills, and commercial experience by moving to a support or commercial revenue development role.

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  M&M Information Technologies

  Jul 2014 - Jul 2018

  Senior Support Engineer

  Supporting MM Information Technologies customers. Installing and supporting Windows network systems for small to medium organisations. Also helping to grow the MM Information Technologies business by helping develop existing customers as well as call new contacts with a view to those contact becoming MM Information Technologies customers.

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  IAE

  Sept 2018 - Nov 2020

  IT Support Specialist
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  Instem

  Nov 2020 - now

  Managing a team of systems administrators and engineers, overseeing the Instem internal infrastructure and systems and enabling Instem staff members to perform their duties.

  • Information Services Manager

    Oct 2022 - now

  • System Administrator

    Nov 2020 - Oct 2022