Tom Smith

Experience

• 

  Co-op Carpets

  Jan 2003 - Aug 2005

  Store Manager

  Fully responsible for seamless store operations and inspiring the teams to demonstrate a customer-led sales approach. I was responsible for 2 sites Colchester and Clacton

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  Game Group PLC

  Nov 2009 - Jun 2013

  Assistant Manager

  Steered a highly efficient team to drive service excellence and took full responsibility for budget control, driving growth through customer and team engagement by launching product and service presentations and leading live demonstrations. By evaluating the marketplace to keep abreast of trends and innovation, I integrated market analysis into new business growth initiatives and assessed operational practices to create a seamless working environment

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  Avertec

  Feb 2013 - Mar 2023

  Store Leader & Marketing Ambassador

  With nearly 10 years experience within this dynamic, fast paced company, I have had the opportunity to steer the strategic direction of a multi skilled team with a collaborative approach, mentoring and supporting professional development and promoting a customer centric, inclusive culture. With a diverse portfolio of skills from operational management, compliance, communications and marketing, no stone is left unturned in this role and I have thrived on the level of diversity I it has brough. Key learnings include:• Maintaining high visibility throughout all areas of the organisation, strategically navigating internal relationships to gain multidisciplinary experiences• Supporting teams to meet targets, promoting growth by coordinating training• Leading regular audits to ensure operational standards are being met• Implementing regular group and 1 to 1 communication sessions• Sharing target and KPI information and tracking progress.• Performing regular store audits, identifying areas of improvement• Leading central vendor/supplier sourcing• Introducing new procedures/ streamlining tasks• Coordinating complex store rotas, aligning staff attendance to business demand i.• Enforcing company-wide compliance to a portfolio of regulatory measures• Implementing fraud prevention tactics• Improving the brand’s potential reach through awareness tactics• Project managing marketing events from concept, to post-event analysis.• Building a customer-centric culture and implementing internal communications• Pioneering online engagement through social media campaigns and online advertising Show less

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  GCS Alarms LTD 2018

  Dec 2022 - now

  Administrative Coordinator