Ersin Ucar

Experience

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  Izmir Buyuksehir Belediyesi

  Aug 1994 - Nov 1995

  Analyst Programmer/ Assistant Manager, IT (via ProSoft Data Systems)
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  Ihlas Finance House Incorporation (IFK)

  Apr 1997 - Jan 1999

  Analyst/ Project Leader, IT
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  Yapı Kredi

  Feb 1999 - Feb 2003

  Analyst/ Project Manager, IT
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  Deakin University

  Aug 2003 - Oct 2003

  Consultant
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  NSW Treasury Corporation

  Oct 2003 - Mar 2008

  Acting Business Service Manager/ Project Manager/ Analyst Programmer, IT
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  Qantas Airways Limited

  Jun 2008 - Oct 2010

  • The carrier's largest and most complex IT project Qantas Engineering has ever implemented; Project Marlin, which is around upgrading the maintenance systems for all of Qantas’ aircraft types starting with the A-380+ Designed and implemented a Project Change Control Process for the PMO+ Redesigned one reporting process reducing the operational work by %97+ Implemented a trend analysis tool for better monitoring Risks, Issues and Actions+ Consolidated financial data sourced from the budget, supplier contracts, their monthly timesheet actual data and the project schedule in one report to support the Earned Value Management (EVM) system Show less

  • Project Consultant, PMO, Project Marlin (via TATA Consultancy Services)

    Nov 2009 - Oct 2010

  • Project Manager, Project Marlin (via MXI Technologies)

    Jun 2008 - Nov 2009
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  Turk Telekom

  Feb 2011 - May 2014

  Manager, Customer Retention and Bad Debt Collection Operations

  • 300+ Office locations w/ 900 personnel • 3 Call Centre locations w/ 100 personnel + Reduced involuntary churn numbers by 60%; monthly from 46K to 18K+ Achieved voluntary churn targets of offices by 111% + Increased bad debt collection ratio; from 64% to 75% + Increased Call Centre retention ratio; from 7% to 17%

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  Probel Bilgisayar Yazılım Donanım San. ve Tic. Ltd. Şti.

  Dec 2014 - Dec 2018

  Management Consultant/ Regional Coordinator

  • Management Consultant role reporting to General Manager• Regional Coordinator role reporting to General Manager• Hospital Information Management Systems• 100+ Hospitals and Administrative Entities + Developing managerial, strategical and operational improvement plans+ Coordinating the realization of those plans+ Institutional structuring in Istanbul region