Leslie Bennett

Experience

• 

  Alltel Wireless

  Apr 2002 - Jun 2010

  • Set strategic direction for the sales force including forecasting, reporting, incentives, workforce planning, and process improvements.• Managed compensation plans for the call center workgroups. • Drove initiatives that maximized productivity while controlling channel expenses.• Responsible for the overall support and direction of channel tools.• Created a new sales coaching position and training program for the Sales Action Center. Sales increased by 25% after implementation. Show less • Represented management on project requirements, design, planning, testing, and training. Primary escalation and communication point for the call centers.• Responsible for supporting all the call center groups as a sub-plan owner for the company’s projects.• Coordinated the training strategy with the development team on creation, communication, and delivery on various projects.• Oversaw the call center requirements through the design phase of a billing conversion. Identified gap initiatives to bridge the customer conversion between the 2 systems.• Implemented the Step by Step Tool to educate call center representatives on programming cell phones. Project completed at 32% under budget. Show less

  • Staff Manager Strategic Alliances (Acquired by Verizon)

    Oct 2007 - Jun 2010

  • Project Manager

    Jan 2005 - Oct 2007

  • Supervisor Sales Action Center

    May 2004 - Dec 2004

  • Sales Representative

    Apr 2002 - May 2004
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  Verizon

  Jun 2010 - Jul 2019

  Accountable for managing the relationships to extend Long Term Evolution (LTE) mobile broadband service to rural communities. Delivered operational support, issue resolution, launch and implementation project management to LTE in Rural America participants and Verizon Business Partners.• Managed multiple large scale, cross-functional projects impacting the rural participants with revenue in excess of $40MM. Supported daily operations for 7 rural wireless carriers including analyzing key metrics to identify areas of opportunity, cost savings, and increased performance. Liaison between the rural wireless carriers and the Verizon Network, IT, Device, Digital, and Finance groups. Retained customer satisfaction level of 98% for account management. Show less

  • Program Manager - LRA Operations Support

    Oct 2011 - Jul 2019

  • Marketing Manager - Channel Support

    Jun 2010 - Oct 2011
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  Simmons Bank

  May 2020 - now

  Program Manager

  Defines scope, goals and deliverables for multi-faceted projects which includes researching and compiling data, supervising design, implementation, testing and monitoring. Develops best practices and tools for project execution and management by ensuring policies and procedures are understood through the organization. Strategically advise executive management on options and project updates to drive goal achievement. • Successfully led the Credit Optimization initiative designed to enhance associate and customer experience while driving new efficiencies and revenue opportunities. Collaborated with and managed a team of consultants and internal resources to evaluate processes, identify pain points, determine gaps, create requirements, design future state workflows and implement the reconfiguration and enhancements to various systems.• Launched an enhancement which allowed payroll credits to post 2 days early to Customer checking accounts prior to the effective date, project implemented on time and 70% under budget.• Led cross-team technical discussions to implement a new centralized Marketing opt-out platform used to manage customer communication preferences via mail, phone, and email. Created requirements, defined scope and managed regulations to provide solutions which seamlessly integrated the project into the Simmons’ architecture in an automated and secure way. • Managed the IT integration of Medallia, a new a Voice of the Customer (VoC) platform to solicit customer feedback for the Retail and Digital channels. Adoption increased by 85% in the first month after deployment. Show less