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Desirae Erwin

Desirae Erwin

Service Desk Associate

Followers of Desirae Erwin277 followers
location of Desirae ErwinBloomington, Indiana, United States

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  • Timeline

  • About me

    Hello o/

  • Education

    • Anniston High School

      2008 - 2012
      High School Diploma + Technical Endorsement General Studies

      Activities and Societies: FIRST Robotics (2010, Breakaway) Technical Endorsement - Information Technology; Supporting Courses: IT Fundamentals, Multimedia Designs, Multimedia Publications

    • Ivy Tech Community College

      2015 - 2017
      Software Development

      Activities and Societies: Student Leadership Academy (Fall 2015) | Student Leadership Conference (Nov. 2015, Nov. 2016) | Tabletop Gaming Club | Secular Circle | IT Club

    • Western Governors University

      2017 - 2020
      Bachelor of Science - BS Software Development

  • Experience

    • Kmart Corporation

      Aug 2014 - Sept 2015
      Service Desk Associate

      Managed cashier team. Front line customer support for all issues, complaints, requests, and other support. Managed licensing, lottery, checking, and western union. Provided addt support as needed on the back end for deliveries, stocking, signage, and other misc. tasks.

    • Ivy Tech Community College

      Sept 2015 - Mar 2019

      • Managed and maintained Kayako Ticketing System. Developed SQL Reports.• Tracked and managed inventory for more than 6000 assets• Managed purchasing, contracts, permits and required operating documentation• Drafted, prepared, and maintained required reports (eg. Storm Water MS4) Maintained over 4000 assets across six campuses. On-site and remote support via Microsoft RDP and RoyalTS. Remote monitoring via LanSweeper and Solarwinds. Ticket creation, monitoring, and resolution. Assisted students and staff with school owned devices and personal devices incl. phones, tablets, laptops, and other miscellaneous hardware and software.

      • Facilities Assistant

        Dec 2017 - Mar 2019

      • IT Helpdesk Technician

        Sept 2015 - Dec 2017

    • Scientia, LLC

      Mar 2019 - Jun 2021
      Software Developer

    • Kforce Inc

      Sept 2021 - Apr 2022
      Software Engineer

    • Zigabyte

      Jun 2022 - Mar 2023
      Software Engineer

    • Starlit Grove K9 Training

      Mar 2023 - now
      Founder

      Founded Starlit Grove K9 Training, my "pet" project. Starlit Grove K9 Training (SGK9) exists to support pets and their humans; our goal is to teach YOU, the human, how to communicate with your pet and how to bring the most out of your relationship.Curriculum Development: Designed and meticulously crafted comprehensive syllabi fordiverse dog training classes, tailoring each to the specific needs of clients and their caninecompanions.Strategic Marketing: Spearheaded marketing efforts, successfully acquiring a loyal clientelebase through targeted advertising campaigns, outreach efforts, and client referralsConnections: Established valuable connections and partnerships within the local dog businesscommunity and with fellow enthusiasts, fostering collaborative growth opportunities.Instruction: Led and instructed classes, managing groups of up to 10 students simultaneously,delivering personalized guidance, and ensuring a positive and enriching learning experiencefor all participants, canine and human.Outreach: Actively participated in outreach events, further promoting the business whileproviding valuable support to the community and fostering a positive reputation. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Animal Caretaker

      Issued by Wild Care, Inc. on Sept 2015
      Wild Care, Inc.Associated with Desirae Erwin

    • -Multiple-

      Issued by Ivy Tech Community College of Indiana on Sept 2015
      Ivy Tech Community College of IndianaAssociated with Desirae Erwin