Allison Main

Allison Main

Customer Service Associate

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location of Allison MainFort Lauderdale, Florida, United States

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  • Timeline

  • About me

    Sales Engineer at The Pate Company

  • Education

    • Herbert Henry Dow High

      2006 - 2010

      Activities and Societies: Sports, Volunteering, Honors. -Lieutenant Governor for Key Club International - Tri-Cities district. 2009-2010-Key Club member, 2006-2010-Varsity Soccer, 2006-2010-Varsity Soccer captain, 2009-2010-Varsity Swim, 2006-2010-National Honors Society, 2006-2010-National Art Honors Society - member, 2006-2010-Freshman Volleyball - Defensive Specialist - 2006

    • Delta College

      2012 - 2012

      Transferred Semester from Delta College: Deans List Recipient, Fall 2011 GPA 3.7/4.0

    • Purdue University

      2010 - 2015
      Bachelor of Science (B.S.) Interdisciplinary Science, focus in Earth, Atmospheric, and Planetary Science

      Activities and Societies: Circle K, Habitat for Humanity, Purdue University Meteorological Association, Entertainment Committee (Purdue University Dance Marathon), Pi Sigma Epsilon Minors in Communication and Entrepreneurship as well as completion of the Learning Beyond the Classroom Certificate

  • Experience

    • Lowe's Home Improvement

      Mar 2009 - Aug 2012
      Customer Service Associate

      -Gained knowledge of how to help customers and handled tough situations like retail problems- Quickly and efficiently solved predicaments caused by multiple departments like refunds/re-bills

    • United Way of Midland MI

      Apr 2010 - May 2010
      Student Representative

      - Took part in budget meetings, creating power point presentations and efficiently informing the audience- Learned more about how a non-profit business works and how to make a difference within it

    • Purdue University - Excellence for Consumer Leadership

      Jul 2012 - Aug 2013
      Assistant Project Manager

      - Assisted in organization and distribution of materials used by participants in the EXCL program. - Communicated excellently with people, including business clients of EXCL/faculty within CSR in a professional manner.- Created surveys and distributed projects to participants while documenting assignments and continuing other educational projects.

    • Purdue University

      Feb 2014 - Sept 2014
      Teaching/Research Assistant

      - Collaborated with professor of EAPS 137 to organize class work and grades- Gathered and presented the correlations between population, precipitation, and tornado data for +20 states- Presented de-trended data to my professor as well as fellow colleagues

    • Purdue Center for Professional Selling

      Jul 2014 - May 2015
      Sales Intern

      - Worked with numerous companies to coordinate sales competitions, mock interviews, and networking events for +40 students.- Professionally interacted with company representatives from various industries and facilitate partnerships with the center.-Generated professional relationships between students interested in sales and the Center's corporate partners.-Set up and successfully executed a sales competition with 40 student participants while dividing tasks among multiple sales interns. Show less

    • Pi Sigma Epsilon, Epsilon Lambda Chapter

      Sept 2014 - May 2015
      Human Resources Committee Member

      -Created community awareness of assets and services of PSE including events such as sales workshops with National corporate sponsors including PepsiCo, Shell, and Victaulic. -Recruited students from all majors who had interests within sales, marketing, and management.

    • Chumley's

      Sept 2014 - Jan 2015
      Server

      -Delivered a high quality experience as well as maintained a professional and pleasant manner in pressuring systems-Ensured that the customer felt content at all times throughout their meal and encouraged them to return again soon

    • Menards

      Feb 2015 - Jun 2015
      Cashier

      -Quickly adapted to the new position and provided great customer service with each transaction

    • Ferguson Enterprises

      Jul 2015 - Apr 2020

      -Temporary new assignment had been put into motion, which was filled by Ferguson associates nationwide based on roles previously held and necessary levels of program knowledge.-Execute a six week program as a Ferguson Branch Volunteer in New York from March 16th - April 26th as a lead trainer for one of the many branches of S.W. Anderson HVAC Supply, which Ferguson recently acquired. Tasks would have included seamlessly training new colleagues on programs that they'll use each day and fully integrate and convert the company's current processes to Ferguson's. Due to Covid-19 this was postponed indefinitely. Show less -Effectively held three roles simultaneously: eBusiness Specialist, Connected Solutions Specialist, and Territory Manager.-Trained contractors and Ferguson associates on Connected Products and Ferguson.com; within 8 months, achieved a 12% increase from $3.9 million to $4.4 million in Ferguson.com sales.-Met monthly with the leadership team within the local 7 branches to continually meet targeted growth for both online sales and Connected Product sales.-Continued the previous tasks as a TM for 10 top performing customers. Show less -Managed +65 accounts throughout each week while working in cold calling throughout each day, averaging 1100 miles a month of commute within Illinois.-Attended the 2018 Business Leader Development Program, from a recommendation by my GM and DM, along with 25 others from across the nation which prepared me to take on greater responsibility and continually grow within my profession.-Maintained high standards between all relationships with customers which brought out positive growth for all parties, producing positive results such as growing a contractor's business from $30,000 to $165,000 in one year.-Coordinated meetings and encouraged customers to attend 20 trainings each season held by vendors while growing those relationships including Rheem, Resideo, ecobee, Nest, Navien, Weil McClain, Triangle Tube, Rinnai, and others.-Continued mentoring and training of Inside Sales coworkers to help strengthen the team and promote growth from within as well as recruited two contacts from the surrounding industry to join our Ferguson team. Show less

      • Ferguson Branch Volunteer

        Mar 2020 - Apr 2020
      • Product Specialist II

        Jul 2019 - Apr 2020
      • Territory Manager

        Mar 2018 - Jun 2019
      • Inside Sales Representative

        Dec 2016 - Mar 2018
      • Sales and Management Trainee

        Jul 2015 - Dec 2016
    • The Pate Company

      Jun 2020 - now
      Sales Engineer

      -Effectively managed +890 customers, and their employees, over the last 4 years - from generating new business, getting accounts set up (Reps, Contractors, Wholesale), getting quotes out in a timely manner that include shipping costs, coordinate the received PO’s and data entry before getting the order to manufacturing, and finally following up on jobs post delivery.-Continually organize the influx of RFQ’s and supply pricing to stocking reps, contractors, mechanical contractors, etc.-Successfully got 5 firms to rep Pate products and order in bulk for their own stocking program.-Represent the company at the AHR Expo (International Air-Conditioning, Heating, Refrigerating Exposition) annually, which includes getting all graphics and products printed and set up, converse with contractors for three days, coordinate lunches/dinners with current customers, network with future customers, and tear down the booth on the final day.-Host 4-5 product trainings with large groups of customers and potential clients, on a national scale. Training consists of anywhere between 10 - 50 people, where I present a product training deck that I developed, over breakfast/lunch and keep it under an hour, being respectful of their time. Show less

  • Licenses & Certifications