James Smith

Experience

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  Medicom Health Interactive

  Jul 1999 - Aug 1999

  CBT Developer (contract)

  Developed a tool that assessed patients’ heart disease risks for a health maintenance organization.

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  Catapult Systems

  Aug 1999 - Mar 2000

  CBT Developer (Contract) (8/1999 – 3/2000)

  Coded and maintained Microsoft Office training courses used to train new users in Microsoft Office; utilized PathWare and Authorware development tools. Gathered requirements from customer team, implemented solution and collaborated with test team to ensure seamless launch of CBT.

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  The Mosaic Company

  Mar 2000 - Jul 2000

  Computer-based Training (CBT) Developer (contract)

  Created eLearning training modules with Visual Authorware and Visual SourceSafe; units prepared technicians for Microsoft’s Advanced Server 2000 certification.

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  Panasonic Avionics Corp.

  Jul 2000 - Jun 2013

  ELearning Designer/Multimedia Developer II

  Designed web-based and instructor-led instructional materials for airline cabin crews, maintenance teams and travelers operating in-flight entertainment systems. Developed corporate communication projects for trade shows and company meetings. Managed eLearning projects using Dreamweaver and Maestro technologies; served as training team expert on Flash programming, SCORM compliance and adult learning theory. Conducted needs assessments and gap analyses, employing surveys, interviews and research to inform performance-improvement training. Created project specifications through design documents, e-learning storyboards and interactive prototypes. Developed technical course curriculum, graphics, training manuals and storyboards. Built new-employee training programs. Oversaw production and installation of airline cabin crew training kiosks. • Enhanced eLearning workflow by adopting Captivate and Articulate technologies and applying a modular design approach that saved two weeks in development time• Recommended and implemented SharePoint and MediaWiki tools to manage eLearning projects and improve team communication while lowering vendor report production time by eight hours• Created a Flash and XML-based template that facilitated eLearning development outsourcing, lowering course production costs by 50%Promoted from Multimedia Specialist (via Volt) (7/2000 –12/2002) Show less

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  Avanade

  Sept 2013 - Aug 2017

  Senior Consultant, Global Learning and Development

  Created user-friendly HR and legal eLearning training programs in multiple languages for global provider of digital and cloud services. Completed needs identification briefs and facilitated stakeholder communications. Collaborated with stakeholders to develop eLearning courses covering topics, such as diversity and inclusion, IT infrastructure, performance management and sales, while following the company’s learning design methodology. Managed development of vendor-created training programs. Provided guidance on eLearning methods and tools, including Articulate Storyline, Camtasia and Claro Flow, and delivered templates and technical assistance to curriculum developers. Evaluated training effectiveness through surveys, test results and completion rates; recommended and implemented course changes to stakeholders.• Selected from among 200 peers for the OneHR Award in recognition of designing and developing courseware for the global compliance curriculum; courses attain 99% average completion rates• Created a training content development process, based on ADDIE and agile methods, to improve consistency and results of in-person and virtual courses• Developed an evaluation plan for an Avanade Business School pilot; plan featured a participant survey, action plan and a survey measuring business impact based on the Phillips ROI method• Implemented a process that shortened the development time frame and saved thousands by adapting partners’ training materials and developing courses using the same tools• Known for producing high quality, on-time training materials despite limits on budget, staff and time Show less

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  T-Mobile

  Nov 2017 - May 2021

  Senior Instructional Designer, Technology Training and Development (contract)

  Create and improve individual and group training curriculum, including eLearning courses, learner guides and job aids. Develop and present train-the-trainer programs; coach facilitators before and during trainings. Define subject matter needs and design curriculum. Conduct needs assessments, determine instructional strategy, including eLearning, classroom and blended approaches. Build training program evaluation plans, analyze findings and write summary reports. Serve as team lead and coach peers on conducting needs assessments and project assessments via surveys. Create test questions and assessment tools. Test curriculum in focus groups and feedback sessions.• Recognized by project stakeholders for creating engaging training courses incorporating video production, original graphics via Camtasia and Storyline, audio recordings with Adobe Audition, and animations with Vyond• Created a course with Articulate Rise for wireless technicians; course featured short video demonstrations of the new equipment installation process• Collaborated with subject matter experts (SME) to develop and deliver an eLearning compliance course; course was built on time and on budget with Articulate 360• Developed a Level 1 evaluation survey for use in all training department initiatives Show less

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  Intermedia Cloud Communications

  May 2021 - Oct 2021

  Senior Curriculum Developer
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  T-Mobile

  Oct 2021 - now

  • Sr Designer - User Experience

    Jun 2024 - now

  • Senior Instructional Designer

    Oct 2021 - now