Jason Yan

Experience

• 

  Sheraton Hotels & Resorts

  Jul 2013 - Aug 2013

  Assistant to Human Resource Department
• 

  Fern Resort

  May 2015 - Sept 2015

  Server
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  Holiday Inn Guelph Hotel & Conference Centre

  Sept 2015 - Apr 2016

  Conference Porter
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  Langdon Hall Country House Hotel and Spa

  May 2016 - Sept 2017

  Front Desk Agent / Reservation Agent / Server / Porter

  • Liaised and coordinated with the event manager to facilitate a wide range of events to the highest standard to ascertain the luxury hospitality experience • Consolidated daily sales data and performed night audit to ensure the accuracy of financial information on guest ledger and department control sheets • Took the initiative to create various instruction manuals for new employees in the front desk department to accelerate the training process• Among one of the two conference porters to be selected first to attend fine dining service training Show less

• 

  Kigali Marriott

  Apr 2018 - May 2018

  Sales / Reservation Agent / Front Desk Agent
• 

  Billy’s Bistro & Bar

  May 2018 - Jun 2018

  Hospitality Consulting Intern

  • Trained 25+ servers on server etiquettes, restaurant culture and effective communication with customers by hosting workshops and role-playing sessions; resulted in more consistent service and enhanced brand image both internally and to customers• Devised a menu pricing strategy based on analysis of competitive insights, market conditions and food costs in Excel to inform management’s decision-making• Created a plan to achieve the optimal inventory necessary for successful restaurant operation based on knowledge of menu and produce delivery schedule • Collaborated with the marketing team to customize marketing material by analyzing target market• Developed better cultural awareness and quickly built rapport with local team members Show less

• 

  Kelsey's Restaurants Inc.

  Jun 2018 - Dec 2018

  Server / Bartender
• 

  Delta Hotels by Marriott

  Sept 2019 - Jul 2021

  Guest Services Agent

  • Promoted the Marriot Membership & Sustainability Program to customers by analyzing guest profiles, highlighting membership benefits and addressing concerns; exceeded enrollment target by 85%• Built guest profiles in Opera system through interactions with guests to provide a personalized and consistent service experience across all properties• In charge of the department's creation and tracking of welcome gifts for elite guests, enhancing guest relationship with the brand• Helped the team reach the accomplishments of being the only hotel under Marriott in Canada that achieved 100% in room ready notification sent and 98% or above in keys delivered• Received multiple positive reviews regarding my professionalism and friendliness• Led training for new employees covering industry best practices to ensure impeccable hotel experience for guests Show less

• 

  RXO, Inc.

  Sept 2021 - now

  Carrier Procurement Specialist